Sr. Customer Quality Engineer for 115,000.00USD per year opportunity.
This isn’t just a job. This is the career move that defines your legacy.
Are you ready to step into a high-impact quality role where your expertise directly protects lives across the globe? We don’t just make flame and gas detection systems, we build life-saving technology trusted in the most critical environments on earth: refineries, aircraft hangars, chemical plants, power stations, and beyond.
Now, we’re searching for a Sr. Customer Quality Engineer to lead the charge on customer quality excellence at the global level. This is your chance to own a vital function, resolve complex challenges, and build trust with customers worldwide, all while shaping the future of safety technology.
Why This Role is a Game-Changer:
Be the Voice of the Customer.= You’ll be the advocate for our customers, ensuring every issue is addressed, analyzed, and resolved with precision and urgency.
Make a Global Impact. =Your work ensures that every product in the field performs flawlessly, because when safety is on the line, there are no second chances.
Shape the Future.= From handling critical quality issues to influencing continuous improvement and New Product Development, your expertise won’t just be heard—it will drive change.
Collaborate at the Top Level.=Work cross-functionally with Engineering, Manufacturing, Field Service, and Operations in a dynamic, team-driven environment that values your leadership.
Grow With Us.=As part of a rapidly expanding safety solutions company, you’ll have the resources, stability, and career growth opportunities to build your future, fast.

What You’ll Own:

• Lead the customer quality issue resolution process, from intake through root cause analysis, corrective action, and closure.
• Partner with Engineering, Manufacturing, and Service teams to drive sustainable improvements and prevent repeat issues.
• Host customer visits, audits, and quality reviews, representing the voice of the customer at the highest level.
• Monitor and report on customer quality KPIs, including Warranty PPM, Cost of Poor Quality (COPQ), and complaint trends.
• Train, coach, and mentor operations teams in problem-solving methodologies and customer-focused quality practices.
• Translate customer-specific requirements into production and operational realities.
• Drive continuous improvement initiatives to elevate customer satisfaction and operational performance.
• Support new product launches and field performance monitoring, ensuring quality is built in from the start.

Please refer the Job description for details