Sr. Customer R&D Project Manager
Location:Chicago, US, 60654
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

ABOUT THE ROLE:

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.
Under the responsibility of the R&D Director, the Sr. Customer R&D Project Manager will be responsible for managing complex R&D projects and for the development of new products. The Sr. Customer R&D Project Manager linked to the relevant Salesperson(s) and their corresponding customers has a broad responsibility. The role will be responsible for translating customer requirements into projects and new products, resulting in growth in volumes and margins. The individual in this role will be a highly influential key technical contact and solution provider for the customer. He or she is also the go-to person when technical expertise/support is needed and will be actively involved in internal strategic projects.
We are seeking a candidate with substantial experience as a Senior Customer R&D Project Manager, displaying technical expertise in food chemistry and a proven track record in problem-solving. The ideal candidate should demonstrate exceptional organizational skills, strong leadership abilities, and the ability to deliver results in a dynamic and fast-paced environment. Excellent communication skills are essential to effectively engage with customers and internal stakeholders (Sales, Operations, Quality, etc.). The candidate should possess a keen attention to detail and the ability to lead projects from inception to completion, effectively influencing key stakeholders. Extensive experience in the chocolate or cocoa industry is highly advantageous for handling larger and more complex projects or customers. The Senior Customer R&D Project Manager serves as the primary technical contact for the customer, representing the face of Barry Callebaut. This role involves leading projects internally from start to finish while influencing key stakeholders throughout the process.

KEY RESPONSIBILITIES INCLUDE:

• Project Management: Lead and manage complex new product development projects from theoretical recipe to lab prototype and industrial product for internal and external clients. Ensure full project follow-up and completion of necessary project documents, including recipe creation. Drive complete project from concept to commercialization.
• Project Leadership: Provide guidance and direction to the R&D product experts and technologists, fostering a collaborative and high-performing team environment. Translate technical learnings and insights into commercial opportunities. Lead also customer projects for PDI or innovations with our Product Experts and Innovation people.
• Technical Expertise: Offer necessary technical support and expertise to vendors, customers, operations and quality when product-related problems occur. Advise the sales team on technical and application matters. Provide assistance to all departments as needed regarding technical issues related to confectionery product manufacturing.
• Customer Engagement: Actively participate in customer visits and plant trials, providing technical expertise and support to drive successful customer projects.
• Cross-Functional Collaboration: Actively participate in various projects of the Research and Development team, maintaining close interaction with Sales, Operations, Quality, Sourcing and cocoa R&D within the country or region.
• Customer Relations: Serve as the key technical contact for the customer, building strong relationships and effectively communicating project updates, technical recommendations, and solutions.
• Market Development: Identify and pursue new market opportunities by providing technical support and insights to existing and potential customers.
• Project Documentation: Oversee, ensure and complete accurate and comprehensive project follow-up, documentation, including recipe creation.