Sr Customer Service Representative at Americold Logistics

Belvidere, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

22.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Complaint Handling, Clerical Duties, Account Administration, Invoicing, Credit Changes, Data Entry, Problem Solving, Communication, Negotiating, Training, Coaching, Inventory Management, Warehouse Management Systems, Microsoft Office Suite

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites. What You’ll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned. • Senior Level—Essential Functions o Maintains and ensures favorable contacts with customers. o Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites. o Participates in training and coaching on customer service functions. o Provides coaching and directs the customer service work in applicable locations. What Experience and Education You Need : • High school diploma or general education degree (GED) preferred • 2- 4 years of work related experience. What Could Set You Apart : • Ability to work in a fast paced environment. • Ability to handle multiple tasks at the same time. • Flexibility and initiative. • Experience working with challenging customers. • Excellent communication skills. • Strong problem solving skills • Understand the specific needs and requests of customers, the nature of their product and storage and handling needs. • Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor • Knowledge of Warehouse Management Systems • Knowledge of Microsoft Office Suite. • Desktop computers. • Accurate typing and data entry skills Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Company's Good-faith and reasonable estimate of the range of possible compensation at the time of posting is min $15- $22 Per Hour. Rate may vary based on work location

Responsibilities

The primary responsibility involves responding to customer inquiries, processing orders, and handling complaints promptly and courteously, while the Senior role acts as the main contact for National Accounts across multiple sites. Key duties include managing work order paperwork, ensuring proper invoicing, resolving order discrepancies, and coordinating multi-site functions like recalls and item master maintenance.