Sr. Customer Service Representative at Fencing Supply Group Acquisition LLC

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Technical Support, Quoting, Communication, Active Listening, Microsoft Suite, Salesforce, Construction Scheduling, Distribution Scheduling, Problem Solving, Relationship Building, Data Analysis, Job Tracking, Team Collaboration, Lead Generation

Industry

Wholesale Building Materials

Description

Description Channel Sales Administrator Our core values are integrity, service, accountability, and humility. Our employees are a part of a culture that supports and encourages personal development and growth. To be a market leader, we realize this. We must be committed to our people as well as our products. Position Summary The Channel Sales Administrator is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The Channel Sales Administrator is the primary internal customer point of contact for the National Accounts Sales Team members. Essential Job Functions, Duties, and Responsibilities Primary owner of day-to-day relationship with high-volume customers, ensuring timely and accurate quotes. Coordinates all quote activities with their assigned sales representatives and keeps sales representatives abreast of any issues, opportunities, and developments. Develop large quotes with multiple SKUs, categories, solutions and delivery points. Serves as a liaison between national and local commercial teams. Comfort quoting all categories offered, including but not limited to fabric, framework, ornamental iron and gates. Offer bundled fencing solutions to large, scale customers. Provide technical support and solutions on multiple commercial and industrial job types – e.g., data centers, solar farms, truck load stock, DOT. Partner with local outside sales representatives on team selling activities, quote to sale conversation and customer service. Track jobs awarded jobs and monitor win/loss percentage; identify reasons for losses and areas for improvement. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Interacts with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Prospects qualify and generate sales within the company’s established trading partners. Responds to requests for bid and develop relationships with the national account sales team or end user. Interact with the procurement team to understand current costs for quoting and lead times. Orders materials from vendors or plants and communicates to customers any changes- tracks fulfillment/delivery timing Effective sharing of information and close collaboration among account specialists are vital for operational continuity and team development Requirements 5+ years of relevant experience in fence industry, with a focus on commercial and industrial job work. Comfort quoting technical jobs, familiar across categories (ornamental iron, gates, framework, fabric). Understand of commercial jobs – solar, data, DOT. Proven customer support experience in a large-scale B2B environment. Ability to adapt/respond to multiple priorities with a calm and professional demeanor. Excellent communication skills, including phone etiquette and active listening, and excellent notetaking. Construction scheduling or distribution scheduling experience is strongly preferred. Technical skills – Microsoft Suite, Salesforce (or other 3rd party equivalents). Exposure and comfort quoting in ERP environment. Why Joins Us? At Fencing Supply Group we’re redefining outdoor living—and we’re looking for passionate professionals to help us do it. This role offers the opportunity to represent an iconic brand in a growing product category with massive potential. If you’re energized by autonomy, strong partnerships, and the power of great products, we want to hear from you. We’ve got you covered. Fencing Supply Group employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including: Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family Company Paid Life Insurance and Short/Long-Term Disability Insurance Convenient 24/7 Doctor Visits through Live Health Online Legal Assistance via Legal Shield Employee Assistance Program Identify Theft Protection Access Perks – Discounts on products and services with companies nationwide. 401k Retirement Program with strong company match In addition to the benefits program, Binford Supply also provides employees a competitive wage, career advancement, and training opportunities.

Responsibilities

The Channel Sales Administrator is responsible for managing relationships with high-volume customers and ensuring timely and accurate quotes. They serve as the primary internal contact for the National Accounts Sales Team, coordinating quote activities and providing technical support.