Location : Work at Home - USA
City : Remote
State : Missouri (US-MO)
Country : United States (US)
Requisition Number : 40690

SKILLS & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree with 1 - 2 years of position related experience, or equivalent combo of education and experience level.
• Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
• Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Strong attention to detail, problem solving, prioritization, time management and organizational skills.
• Strong ability to multitask
• Positive and professional attitude
• Ability to work and collaborate with cross functional teams
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
• Stable, adaptive, and able to handle a stressful situation with calm and reason.
• Flexible, open to change, and can experiment with new solutions to achieve results
• Self-assured, confident, and secure when making decisions and taking action
• Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
• Experience in agribusiness or related industry a plus
• Experience with SAP, SF.com & Tableau a plus
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues
• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer