Location: Remote (Preferred: Columbus, OH or Jacksonville, FL)
Compensation Range: $55,000 – $59,000, depending on experience and qualifications
Are you passionate about solving problems and delivering exceptional service? Join Corporate One as a Customer Service Technical Specialist and play a key role in supporting the credit unions we serve—while enjoying the flexibility of working primarily from home.

QUALIFICATIONS:

• Associate’s degree in computer science or related field, or equivalent experience
• Minimum of 5 years of progressive experience in customer service, product support, payment processing, or operations
• Strong troubleshooting skills and ability to explain technical concepts clearly
• Familiarity with MS Windows, HTTP, FTP, XML, and basic network troubleshooting
• Experience with call center tools and/or SharePoint
• Knowledge of systems used for customer transactions
• Ability to thrive in a dynamic, fast-paced environment
• Excellent communication, relationship-building, and organizational skills
• Calm, friendly demeanor under pressure
• Preferred: Experience in financial operations or sales
• Proficiency in Microsoft Office, Salesforce, and digital/payment systems

ABOUT THE ROLE:

In this role, you will be at the forefront of delivering outstanding service to the credit unions that we serve, providing resolution for routine and complex issues for a variety of payment and financial products. You’ll troubleshoot technical issues, resolve both routine and complex service requests, and serve as a subject matter expert for internal teams and credit union clients. You’ll also collaborate across departments and act as a go-to resource for escalated issues.
The ideal candidate for this position is a technically proficient problem-solver with exceptional customer service skills that possesses understanding of payment, financial, and/or banking products with a collaborative mindset, proactive attitude, and keen attention to detail.

WHAT YOU’LL DO:

• Provide technical assistance and customer support for payment and financial systems
• Troubleshoot and resolve service issues with professionalism and accuracy
• Collaborate with internal teams and vendors to resolve complex problems
• Maintain detailed documentation of support cases and resolutions
• Serve as a subject matter expert on payment products and processes
• Contribute to continuous improvement of support processes and tools