Sr. Customer Solutions Engineer (Remote) at Jobgether

, , Morocco -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Functional Solution Architect, Customer Solutions, SaaS Implementation, Client-Facing Role, Analytical Skills, Documentation Skills, Communication Skills, Data Models, Data Onboarding, Troubleshooting, Training Sessions, Workshops, Integration Support, Configuration, User Acceptance Testing, Customer Adoption

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Functional Solution Architect - REMOTE. In this role, you will play a critical part in enhancing the way our partner collaborates with their clients. Your expertise will be key in translating complex customer processes into tailored solutions, ensuring high adoption rates throughout the customer lifecycle. You will be responsible for driving discovery sessions, crafting functional designs, and engaging directly with customers to optimize their experiences. The impact of your work will contribute to a more efficient workflow for product teams and improve client satisfaction as they implement innovative digital solutions. \n Accountabilities Serve as the primary functional owner for assigned customer implementations from discovery through post-go-live optimization Build trusted relationships with customer stakeholders across merchandising, design, and sales roles Lead functional discovery sessions to understand customer workflows, requirements, pain points, and KPIs Translate business requirements into functional solution designs aligned with platform capabilities Define scalable configurations balancing customer specificity with long-term maintainability Configure the platform directly or lead implementation teams on configuration Validate configurations through functional testing and support user acceptance testing Troubleshoot functional and configuration-related issues during implementation and after go-live Define and document data models that support customer processes Guide customers through data onboarding, including data cleanup, mapping, validation, and migration Partner with technical teams to support integrations and data flows Develop and deliver training sessions, workshops, and enablement materials Monitor customer adoption and success metrics post-launch Act as a bridge between customers and Product teams during implementations Support early validation or rollout of new functional capabilities with customers Partner closely with Product and Engineering to align solutions with standards Contribute to internal best practices for functional implementations Support pre-sales discovery and demonstrations as a functional subject matter expert Requirements 5–8+ years of experience in retail, apparel, footwear, or consumer goods in a functional consulting or SaaS implementation role Hands-on experience configuring SaaS platforms, including workflows and data models Experience working directly with customers in a client-facing role, leading workshops and training Strong analytical, documentation, and communication skills Comfort operating in ambiguity and shaping internal processes in a growing organization Benefits 401(k), Health, Dental, Vision coverage 9 Paid Holidays per Year Discretionary Time Off Paid Parental Leave Opportunities for career advancement Flexible work environment and autonomy \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The role involves serving as the primary functional owner for customer implementations, leading discovery sessions, and translating business requirements into functional designs. Additionally, the engineer will engage directly with customers to optimize their experiences and ensure high adoption rates.