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Sr Customer Success Account Manager at Microsoft

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Stakeholder Management, Data Analysis, Technical Solutions, Business Objectives, Program Planning, Strategic Roadmaps, Customer Success, Cross-Cloud Capabilities, Influencing Skills, Communication Skills, Coaching, Partnership, Feedback Utilization, Account Management, Executive Engagement

Industry

Software Development

Description

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities. Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.

Responsibilities

The role involves building and coaching on customer engagement strategies while influencing key stakeholders. It also includes developing strategic roadmaps to ensure ongoing customer success and aligning Microsoft solutions with customer objectives.