Sr. Customer Success Architect at AMPLITUDE ANALYTICS PTE LTD

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Implementation, Data Management, Consultative Support, Programming Languages, Problem Solving, Communication Skills, SaaS Solutions, Digital Marketing, Business Intelligence, Data Governance, Analytics, Interpersonal Skills, Presentation Skills, Growth Mindset, Technical Advisor

Industry

Software Development

Description

Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. bout The Role & Team Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers. Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect to join our growing team in South Korea, with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Customer Success Architect, you will: Partner with our Customer Success Managers to drive the adoption of Amplitude. Help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey. You’ll also get the chance to work with our customers on their technical implementation. Partner with an Engagement Manager to help our customers achieve their initial objectives with Amplitude. Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. Serve as a trusted technical advisor for our customers. Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers. You'll be a great addition to the team if you have: At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. Familiar with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript, Java, Python, Swift, SQL, or RESTful APIs). Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes. Excellent verbal and written, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. Previous work experience in Customer Success/ Professional Services roles within Enterprise accounts in South Korea/APAC Equal Employment Opportunity (EEO) Statement Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Responsibilities

As a Customer Success Architect, you will partner with Customer Success Managers to drive the adoption of Amplitude and help customers achieve their long-term goals. You will also work on technical implementation and provide strategic consultation in taxonomy design and data governance.