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Sr Customer Success Management Professional at Honeywell

Markham, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

120000.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Relationship Building, Problem Solving, Negotiation, CRM Software, Customer Success Tools, Leadership, Mentoring, Customer Onboarding, Customer Adoption, Upselling

Industry

Automation Machinery Manufacturing

Description

As a Sr Customer Success Management Professional here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities. You will report directly to our CX Program Management Manager and you’ll work out of one of our Ontario locations on a hybrid work schedule. In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Build and maintain strong customer relationships to ensure satisfaction, retention, and revenue growth. Act as the primary point of contact for inquiries and collaborate with cross-functional teams to drive onboarding and upsell opportunities.