Sr. Customer Success Manager - (CIS Region) at AMPLITUDE ANALYTICS PTE LTD

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Account Management, Relationship Management, Data Analytics, Martech, Account Planning, Organizational Skills, Time Management, Problem Solving, Communication Skills, Gainsight, Technical Expertise, Growth Mindset, Curiosity, Positive Attitude, Enterprise Accounts

Industry

Software Development

Description

Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. As a Sr Customer Success Manager covering the CIS region, you will: Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude Provide expertise to help customers derive valuable insights from our highly technical product Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows Champion the needs of the market and serve as internal advocate for customers Effectively prioritize in order to deliver on key business objectives across your portfolio You'll be a great addition to the team if you have: Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech Experience with account and territory planning Strong organizational, time management and prioritization skills Proven ability to learn and explain a technical product or concept Curiosity and motivation to learn our product so that you can effectively position the solution and its value Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company At a minimum, you need to have: Previous experience in a customer success/technical account management/relationship type role while managing customers Fluency in English and Russian fluency. Experience working on Enterprise accounts By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Responsibilities

As a Sr Customer Success Manager, you will partner with Account Executives to drive results within your portfolio and ensure successful renewals and expansions. You will also monitor account health using Gainsight and provide expertise to help customers derive valuable insights from Amplitude's product.