Sr. Customer Success Manager (CSM) at Whistic

Pleasant Grove, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Implementation, Analytical Skills, Communication Skills, Presentation Skills, Interpersonal Skills, Problem-Solving, Project Management, Data Analysis, Customer Advocacy, Stakeholder Management, Negotiation, Retention Strategies, Health Assessments, Business Reviews

Industry

Computer and Network Security

Description

About the Role It’s an exciting time at Whistic, and we’re looking for a Sr. Customer Success Manager (CSM) This role is critical to ensuring our customers maximize the value of Whistic’s platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This is a hybrid role based out of our headquarters in Pleasant Grove, UT. Fully remote candidates need not apply. Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Growth Mindset, Extreme Ownership, Customer Focused, and Driven by Results. These values guide everything we do, and we are looking for a Sr. CSM to join us who feels energized by these values. If they resonate with you, we’d love to hear from you. What You’ll Do Build and maintain strong relationships with key stakeholders at enterprise accounts Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth Proactively identify and mitigate churn risks through regular business reviews and health assessments Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book Partner with Sales on expansion opportunities and renewal strategies Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams Analyze customer usage data to identify trends and opportunities for improvement Create and deliver executive-level presentations and business reviews Monitor customer health metrics and develop action plans to address any concerns What You’ll Need 2+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.) Proven track record of managing strategic customer relationships and driving retention/growth Strong analytical skills with ability to translate data into actionable insights Excellent communication, presentation, and interpersonal skills Experience leading executive-level discussions and business reviews Problem-solving mindset with ability to navigate complex customer situations Project management experience with ability to manage multiple priorities Benefits Stock options Medical, dental, and vision insurance HSA contributions Company paid life insurance Internet and wellness stipend Mental health benefit Paid parental leave 18 Paid Holidays 15 Days PTO (All available your 1st day) + 2 additional days each year of employment! 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day" Whistic Fridays- Work ends at 3:00 PM every Friday A world-class culture and employee experience! Whistic’s DEIB Commitment Whistic is a place where you can be you. It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite; when Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable. Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions: Workforce Representation: Hiring and retaining a diverse team Fairness: Equitable rewards, recognition, and opportunities based on merit Inclusive Culture: Fostering an inclusive culture where differences are celebrated

Responsibilities

The Sr. Customer Success Manager will build and maintain strong relationships with key stakeholders at enterprise accounts and develop strategic success plans to drive platform adoption and growth. They will also proactively identify churn risks and advocate for customer needs internally.