Full job description

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Opportunity

At Macquarie Telecom, we don't just manage customer accounts—we build lasting partnerships that help Australian businesses succeed.

We're looking for a commercially driven Account Executive to join our Melbourne team, managing a portfolio of existing mid-market corporate customers. This is a relationship-first role where you'll focus on customer retention, strategic account growth and delivering an exceptional customer experience.

You'll work closely with senior decision-makers, developing trusted relationships across your customer base while identifying opportunities to expand their technology solutions across networking, voice, mobile and cloud services. Supported by industry-leading Solution Architects, Product Specialists and a collaborative sales team, you'll have everything you need to help your customers achieve their business goals.

If you're passionate about technology, love building long-term customer relationships and thrive in a high-performance sales environment, we'd love to hear from you.

About You

• Proven success in Account Management or B2B Sales within telecommunications, technology, cloud or managed services.
• Experienced managing and growing a portfolio of corporate or mid-market customers.
• Skilled at building trusted relationships with stakeholders from operational teams through to C-level executives.
• Commercially minded with a strong focus on customer retention, account growth and long-term value creation.
• Confident identifying cross-sell and upsell opportunities across technology solutions.
• Excellent communication, negotiation and relationship management skills.
• Highly organised with strong pipeline management and forecasting capability.
• Customer-obsessed and motivated by delivering outstanding service and business outcomes.
• Collaborative team player who enjoys working across technical and commercial teams.
• Self-driven, proactive and accountable for achieving sales targets.

Required Skills

• Experience selling telecommunications, networking, cloud, hosting or managed technology solutions.
• Demonstrated success achieving revenue growth, retention and profitability targets.
• Strong account planning and strategic portfolio management experience.
• CRM proficiency with accurate forecasting and pipeline management (Salesforce experience highly regarded).
• Experience with recognised sales methodologies such as Challenger, TAS, SPIN or Miller Heiman is advantageous.
• Strong commercial negotiation and contract management skills.
• Excellent presentation and stakeholder engagement skills.
• Tertiary qualifications are desirable but not essential.

Why Macquarie Telecom

Full job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Customer Success Manager for Enterprise Accounts, you'll play an essential role in assisting our customers throughout their entire Dialpad journey - from start to finish. You'll work closely with Sales, Support, and Product teams to ensure our customers derive measurable value from their investment in Dialpad products, driving success, retention, and renewal.

This position reports to our Sr. Manager of Customer Success for Enterprise Accounts and is based in our Sydney, Australia office.

What you'll do

• Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
• Maintain a deep understanding of our solutions and discuss with customers the most meaningful features and functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolve them.

Skills you'll bring

• 8+ years of Customer Success experience at a SaaS company
• Experience working in and general knowledge of the Telecommunications and Contact Center space (UcaaS/CcaaS).
• Experience and comfort in interacting with and influencing C-level executives.
• Referenceable experience in working with large Enterprise customers.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
• Ability to work cross-departmentally.
• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
• Willingness to travel to customer locations.
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