Sr. Customer Success Manager at EASYLLAMA
United States, , USA -
Full Time


Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

125000.0

Posted On

08 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.
With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.
At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.

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Responsibilities
  • Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base: Ensure customers are properly transitioned to onboarding and introduced to Support functions, are getting the maximum value from EasyLlama (based on their unique challenges within their org and industry), and are aware of new features and offerings.
  • Leverage your analytical skills to work by dissecting customer data, identifying trends, and translating insights into actionable strategies that drive customer satisfaction and engagement
  • Manage renewals and mitigate risks to downsizing and churn by developing multi-threaded relationships within each account
  • Build a deep understanding of the EasyLlama product and showcase your strong problem-solving skills to address customer challenges promptly and creatively, ensuring their requirements are met and their expectations exceeded
  • Serve as a consultant to your clients, connecting them to the latest information, trends, and best practices for employee learning and demonstrating how EasyLlama’s platform solutions can help achieve greater success within their organizations
  • Develop pipeline, manage account plans, create proposals and SOWs, and forecast for your book of business
  • Collaborate with Product, Marketing, and other cross-functional teams to develop a Go To Market (GTM) strategy and outbound campaigns within your book
  • Serve as a vocal advocate for our customers within the organization, effectively communicating their needs and collaborating cross-functionally to deliver exceptional customer experiences
  • Exemplify extreme ownership as you demonstrate your knowledge of your customers’ needs and communicate the value proposition of EasyLlama’s solutions to their business
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