dig leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video. 

We are a Tel Aviv-based startup looking for Customer Success Manager to help our enterprise B2B customers get the most out of our platform. you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.

What you will do:

• Ensure customers fully leverage our product’s features for maximum impact.
• Hold periodic check-ins and training sessions to drive adoption and usage.
• Analyze customer data to identify opportunities for service growth.
• Provide guidance on best practices and product use cases.
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Requirements:

• 3-4 years of B2B Customer Success experience, in SaaS startups.
• 3-4 years of working with enterprise global clients.
• Fluent English speaker with excellent communication skills.
• A proactive problem solver who thrives in a fast-paced, innovative environment.
• Project management skills a multi tasker who can manage cross team tasks, quality checks, and anything needed to excel with client deliverables.
• Strong analytical skills you can assess customer usage and extract insights.
• Ability to understand customer needs and map them to product solutions.

Why dig

We are a 50 person team revolutionizing the social listening category with urgency, clarity, and heart. A place with energy, humor, belonging, and real ownership. A product with meaning. A team you will want to show up for. If you want to help define a category and shape how brands navigate the Video First world, we want to meet you.