Sr. Customer Success Manager (Remote) at Jobgether

, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

75000.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Program Management, Cross-functional Team Leadership, Client Satisfaction Improvement, Operational Efficiency, Proactive Communication, Risk Management, Client Journey Enhancement, Digital Adoption, Salesforce Proficiency, Microsoft Office Suite, Analytical Skills, Data Management, Time Management, Detail Orientation

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Program Manager - REMOTE. In this role, you will act as the primary liaison for assigned accounts, ensuring smooth communication and delivery. You will lead complex client programs and work with cross-functional teams to enhance client experiences. Your contributions will be critical in improving client satisfaction and operational efficiency. If you are passionate about fostering strong client relationships and have a background in program management, this opportunity will allow you to make a significant impact in the MedTech industry. \n Accountabilities Serve as primary liaison for assigned accounts, ensuring clarity and alignment across teams. Lead complex or multisite client programs/projects from scope through completion. Recover and stabilize troubled client accounts through proactive communication. Provide program visibility through organized communication and effective meetings. Identify risks early and manage challenges to keep programs on track. Engage actively in the Global Client Success team to enhance the client journey. Support digital adoption and client navigation of portals. Ensure Salesforce data accuracy for assigned accounts. Requirements Bachelor’s degree required; scientific discipline preferred. 7+ years of experience in client-facing, operational, or program management roles. Strong communicator with a service mindset. Detail-oriented and organized, with strong time-management skills. Proficiency in Salesforce and Microsoft Office Suite. Experience in regulated industries preferred; medical device experience a plus. Strong analytical skills with experience managing data spreadsheets. PMP and CAPM certification preferred. Benefits Competitive salary range: $66,800 to $75,000 annually. Opportunity for career growth in a supportive environment. Flexible work arrangements with remote opportunities. Access to professional development and training. Collaborative and inclusive company culture. Comprehensive benefits package including health insurance. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The manager will serve as the primary liaison for assigned accounts, ensuring clear communication and alignment across teams while leading complex client programs from scope through completion. Key duties include recovering troubled accounts, providing program visibility, identifying risks, and supporting digital adoption for clients.