Sr. Customer Success Manager
at
Visier Solutions Inc
Remote, British Columbia, Canada
-
Full Time
Start Date
Immediate
Expiry Date
19 Aug, 25
Salary
107000.0
Posted On
20 May, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Marketing/Advertising/Sales
Description
Responsibilities
Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
In partnership with your aligned sales account executive, building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals
Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships
Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier
Converts ideas into actionable plans to further increase our stickiness within a customers’ organization
Providing industry insights, guidance, best practices, and recommendations to drive the customer’s identified strategic outcomes with their purchased Visier solutions
Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership
Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers
Be willing to take on additional responsibilities as needed
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