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Sr Customer Support Management Professional at Honeywell
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Team Management, Operational Excellence, Resource Allocation, Customer Satisfaction, Cross-Functional Collaboration, Business Growth, Leadership, Strategy Development

Industry

electrical;Appliances;and Electronics Manufacturing

Description
As a Sr Customer Support Management Professional here at Honeywell, you will be responsible for managing and developing a Field Service Engineer (FSE) team, ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing strategies to improve customer satisfaction, driving operational excellence, and optimizing resource allocation. By effectively managing the customer support function at a senior level, you will contribute to customer loyalty, retention, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization. You will report directly to the SPOT and Parts Leader and remotely work with FSEs near our Raleigh, NC location. In this role, you will impact leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
Manage and develop a Field Service Engineer team to ensure exceptional customer service. Develop and implement strategies to improve customer satisfaction and drive operational excellence.