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Sr. CX Program Management Professional at Honeywell

Salem, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Relationship Building, Problem Solving, Negotiation, CRM Software, Leadership, Mentoring, Customer Onboarding, Customer Adoption, Upselling, Cross-functional Collaboration

Industry

Automation Machinery Manufacturing

Description

As a Lead Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities. You will report directly to our CX Program Management Manager and you’ll work out of our Salem, Oregon location on a Hybrid work schedule. In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The role focuses on building strong customer relationships to ensure satisfaction, adoption, and retention of Honeywell products. The professional will act as the primary point of contact for inquiries and collaborate across teams to drive growth and upsell opportunities.