Sr CXA Technology Consultant at Southwest Airlines

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

154200.0

Posted On

22 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Engineering, Customer Experience, Project Management, Data Analysis, AWS, SQL, Python, Agile, JIRA, Tableau, Business Process Improvement, Customer Needs Assessment, Active Listening, Problem Solving, Communication, Risk Management

Industry

Airlines and Aviation

Description

Department: Customer Experience & Analytics Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: We’re searching for a Sr Digital Technology Consultant who will be at the Heart of Southwest Airlines’ digital transformation. This role isn’t just about solving data problems, it’s about unlocking opportunities that shape how millions of Customers experience our brand. You’ll guide Leadership toward smarter decisions that fuel growth in Customer Experience, Marketing, and Travel Products. You’ll act as a trusted advisor, turning complex data into clear insights that drive strategy and innovation. Partnering with business Teams, vendors, and Technology experts, you’ll ensure our customer data warehouse is consistent, reliable, and ready to power the future. From managing Data Engineering projects to resolving enterprise challenges, your work will directly strengthen Southwest’s ability to deliver personalized, seamless experiences. As part of the Analytical Center of Excellence, you’ll leverage tools like AWS Redshift, AWS Data Lake, and Adobe Campaign to elevate our digital capabilities—helping Southwest stay ahead, delight Customers, and grow loyalty in a competitive marketplace. Additional details This Dallas-based role is offered as a remote workplace position, which may require onsite presence / travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas - Fort Worth area. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Identify new ways to create value through business process improvements and technology enhancements proactively Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges Be a subject matter expert that drives solutions Complete assigned and project tasks with minimal direction Partner with Senior Leadership across the company to lead various activities required in the ongoing development and delivery of strategic initiatives Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed Anticipate large-scale, complex challenges within domain, including risk, dependencies, timelines, scope, etc. Identify complex problems and reviewing related information to develop and evaluate options and implement solutions May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Skilled at active listening with the ability to listen and process to customer needs Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to understand the implications of new information for both current and future problem-solving and decision-making Ability to communicate in a flexible and effective manner Ability to analyze and foresee potential issues Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau Education Required: High School Diploma or GED Required: Bachelor's Degree or equivalent work experience in Business, Technology, Finance, or related field Experience Required: Expert-level experience, expansive and far-reaching knowledge in: Solving complex technology problems and driving multiple stakeholders toward implementable solutions Leading programs that can span multiple work groups and/or departments Preferred experience in working environments with the following Technology tools/platforms: Databases: Redshift, Teradata, Data Lake, Oracle, Snowflake, SQL Server, MS Access, MySQL, DB2, Languages: SQL, Python, Shell Scripting, HTML, SAS Methodologies: Waterfall, Agile, SDLC User Story/Defect Tracking: JIRA, ServiceNow Other Software: MS Project, Confluence, Alteryx, Tivoli, MS Office Suite, MS Visio Cloud: AWS, Azure AI: Azure OpenAI, Prompt Engineering Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $138,800 per year to 154,200* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 12/26/2025

Responsibilities

The Sr Digital Technology Consultant will guide leadership in making data-driven decisions to enhance customer experience and marketing strategies. This role involves managing data engineering projects and ensuring the reliability of the customer data warehouse.