Sr. Desktop Support Technician
Posting Start Date: 6/27/25
Job Location (Short): Chattanooga, Tennessee, USA, 37405
Requisition ID: 33390
Onsite or Remote: Onsite Position

QUALIFICATIONS/REQUIREMENTS

• Associates degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
• 3-5 years of IT client support experience
• Ability to troubleshoot issues and come to a resolution
• Ability to provide technical guidance and support to others
• Knowledge of Plant type RF equipment (Zebra MC 9300 scan devices and printers)
• Strong working knowledge of TCP/IP, DHCP and DNS
• Must be proficient with Windows operating system, Microsoft Outlook, Mac IOS, Intune, Frame, and O365
• Ability to research computer related issues to resolve hardware and software problems
• Excellent time management, problem solving, troubleshooting and multi-tasking ability
• Ability to effectively communicate technical issues into laymen’s terms both within IT and within all levels of the company.
• Experience in a production or manufacturing environment.

COMPANY INFORMATION

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/

PRIMARY RESPONSIBILITIES

• Advanced Troubleshooting and Technical Support: Provide advanced troubleshooting, problem solving, and on-site technical support for all levels of users in the office, plant, and/or warehouse.
• Technology Environment Management: Create and maintain a technology environment that maximizes IT investments and supports all necessary business processes while ensuring excellent customer service levels and meeting both internal and external customer expectations.
• Client PC Support: Provide advanced support for all hardware/software computer deployments and related issues.
• Additional Areas of Responsibility
• Support and maintain LAN, break/fix services, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
• Analyze, test, implement, and support the rollouts of new client technologies, including PCs, laptops, tablets, and mobile endpoint devices.
• Analyze, troubleshoot, and support all aspects of client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP client-based issues.
• Adhere to all company policies and procedures, such as Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
• Maintain inventory of server, PC equipment, and peripherals, as well as documentation of procedures related to the IT area.
• Develop solutions for simple to complex user issues, whether hardware or software related.
• Create and maintain technical process and procedure documentation, as well as end-user documentation.
• Conduct R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment.
• Complete other projects as assigned.