SENIOR DEVELOPER, SALESFORCE (B2C COMMERCE)

Jackson Family Wines is much more than a family-owned wine company. We’re risk-taking innovators with a strong belief that quality is paramount. We’re always on the lookout for top talent - individuals who possess a strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community. In 2024, we were selected as one of the North Bay Business Journal’s Best Places to Work for the ninth year running.

POSITION SUMMARY

As Senior Developer, Salesforce (B2C Commerce), you’ll play a critical role in architecting, optimizing, and expanding our rapidly growing Salesforce implementation at the heart of our Direct-to-Consumer (DTC) e-Commerce, wine club, and tasting room business. You’ll be a hands-on SFDC/OMS technology leader working with other developers across a complex and highly integrated Salesforce solution that encompasses e-Commerce, Digital Commerce, Order Management, Omnichannel Inventory, Point-of-Sale, CRM, and Loyalty capabilities for multiple brands. You’ll work closely and as a highly collaborative team member with cross-organization stakeholders, including our SFCC and SFMC development teams, product managers, business analysts, business SMEs, and other internal and external partner resources to develop scalable, secure solutions, build integrations, and ensure seamless data workflows.

QUALIFICATONS

• Bachelor’s degree in computer science/engineering or related field, plus 5 years relevant work experience; or equivalent experience.
• Expert Salesforce Developer/Architect with experience in cross-cloud Salesforce integration, relevant Salesforce certifications preferred.
• Extensive experience developing custom solutions in the Salesforce core platform, with hands-on experience in Apex leveraging Apex Callouts and Webservices, Visualforce, LWC, SOQL, Triggers, Flows, Data Loader, object/data model, SFDC configuration, Flow/Process Builder maintenance and development.
• Expertise in solution design and implementation of B2C commerce processes in OMS/OCI including returns, adjustments, replacements, payment capture, fulfillment, inventory management, etc., including working around Salesforce platform limitations.
• Demonstrated experience in implementing CRM applications using Salesforce Service Cloud (SFSC); experience with loyalty program implementation is a plus.
• Strong experience designing, developing and consuming Salesforce APIs (REST, SOAP, Bulk, Streaming, OCAPI); experience integrating 3rd-party cartridges is a plus.
• Expertise troubleshooting within Salesforce (Debug Logs, Flow Errors, SOQL limits).
• Experience with front-end development technologies –Java, HTML5, CSS, Bootstrap, JQuery.
• Proficiency in CI/CD tools (such as Jenkins, Git, etc.) and DevOps practices in a frequent release cycle Salesforce environment. Effective use of Jira or other issue and release tracking tools in an Agile development approach.
• Excellent planning, organizational, problem solving and analytical abilities across dynamic workstreams, with highly effective written and verbal communication skills.
  Wage Transparency: The annual salary for this role ranges from $125,000 – 145,000. Compensation will be determined by candidate experience, skills, and location.

• Design, build, and optimize Salesforce B2C Commerce solutions including Service Cloud (SC), OMS, OCI, Data Cloud, and Agentforce. Develop scalable, secure solutions using tools such as Apex, Visualforce, Lightning Web Components, and other Salesforce technologies to meet critical business objectives.
• Customize Salesforce workflows. Create and configure custom objects, automation tools, and workflows tailored to streamline organizational processes.
• Optimize data workflows. Implement efficient data modeling, data processing pipelines, and reporting mechanisms for streamlined data management.
• Ensure seamless flows with our SFCC eCommerce, SFMC, and POS solutions. In addition to optimizing cross-system Salesforce processes and workflows, prioritize both technical and human collaboration to drive continuous improvement.
• Integrate Salesforce with external systems. Working with our Integrations team, design, improve, and develop APIs and web services to ensure seamless communication between Salesforce and other applications, including but not limited to Product Information Management (PIM), ERP, third-party Payment Gateway, Tax & Compliance, and Fulfillment systems.
• Enhance user experience. Use tools like Salesforce Lightning to improve the user interface and ensure an excellent experience for customers and business users.
• Troubleshoot and debug issues. Diagnose and resolve technical issues to ensure system reliability and optimal performance. Administer change requests, review code, and resolve any defects along with developing technical documents.
• Cross-functional Collaboration. Partner with cross-functional teams to drive platform innovation, support DevOps maturity, and contribute to the overall success of the Salesforce ecosystem.
• Maintain in-depth knowledge of Salesforce technologies. Continuously learn and adopt new features, tools, and Salesforce solutions. Align technology opportunities to short- and long-term business strategy to deliver innovative and relevant roadmap input.