Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Work with Internal Marketing teams to understand client needs and best metrics for success
• Translate client goals into a digital acquisition strategy, providing media plans and playbooks around optimal targeting and ad units.
• Evaluate opportunities for upsell
• Work with external partners such as ad technology companies and ad agencies to facilitate all client needs and evolve digital acquisition strategy
• Own process of obtaining of all creative and tracking assets needed to launch campaign
• Work with internal client stakeholders and Ad Ops on campaign optimizations
• Provide scorecards to management team and own campaign maintenance report and other detailed reports related to the forecasting and performance of campaigns
• Develop and deliver weekly health reports/check-ins, monthly summaries and QBRs for clients
• Partner with finance for PR/PO and Invoicing reconciliation
• Assure complete customer satisfaction through all stages of the process from booking to billing
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 3+ years of account management/program management and/or digital operations experience
• Experience running large scale programs and complex client relationships
• Expertise in the digital advertising landscape and related technologies
• Familiarity with Google Campaign Manager, DV360, SA360, Demandbase, Adobe Analytics, Tableau or similar ad tech and BI tools is a plus
• Familiarity with the execution of digital advertising campaigns
• Outstanding interpersonal skills, relationship builder
• Strong experience developing operational workflows
• Comfort with business analytics and producing data-driven insights and reporting
  JV20
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information