Sr Dir, Client Success at Savista

, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

155000.0

Posted On

14 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Revenue Cycle, Healthcare, Customer Management, Problem Solving, Communication, Team Leadership, Mentoring, Strategic Planning, Risk Mitigation, Performance Metrics, Contract Management, Data Integrity, Technology Utilization, NPS Program, Financial Analysis

Industry

Hospitals and Health Care

Description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Position Objectives Ensure 95% client revenue retention which includes a yearly allocation for client growth. Achieve 40% or less past due status for total client AR quarterly. Maintain a DSO of 55 days or less. Maintain client relationship survey participation (NPS) of 25% or greater. Ensure execution of key strategic business objectives around client risk mitigation. Essential Duties & Responsibilities Responsible for driving account plan creation and client growth strategy in collaboration with Sales, Strategy and Operations. Ensures Savista team is managing to key performance metrics specific to each client engagement and drives proactive improvements in concert with Operations to drive client satisfaction and retention. Collaboratively leads a team of stakeholders that meets regularly with all clients to review performance results, identify improvement opportunities and communicate financial impact and partnership value. Drives client risk mitigation strategy across the enterprise – ensures a well-functioning meeting cadence, reporting structure and risk visibility to key internal owners (ELT, Service Operations, Finance, Implementation & Global leadership). Drives timely contract renewals and ensures a winning strategy that grows backlog revenue Protection of existing revenue and monthly analysis of revenue variances. Continued monitoring of established key Client Success metrics and process development to continue to scale and professionalize the Client Success function. Maintain quarterly NPS program and drive improvements to the client relationships to include transactional surveys at key points in the client journey – post implementation, post monthly performance review. Maintain current BAA and NDAs for customer Further develop the client reference program to ensure data integrity, client preferences, and development in partnership with Marketing to identify and create opportunities for client proof points per buyer segment Minimum Qualifications and Skills Bachelor's degree with 7 years’ work experience with progressive responsibility in customer management in a healthcare environment, revenue cycle services experience required Demonstrated knowledge of the healthcare industry (minimum 10 years’ experience) – revenue cycle expertise and outsourcing experience required and the financial concepts/metrics that drive revenue cycle performance. Possess high EQ and the ability to create alignment across cross-functional teams to drive results. Ability to mentor hands-on, vision-set, and build a team to create a culture of accountability, empowerment, and success. Self-starter and independent thinker with the aptitude to work autonomously. Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages. Ability to engage in C-Suite and ELT level discussions in an informative and concise manner. Must display excellent problem-solving skills with all levels of internal and external clients. Proficient computer knowledge including MS Office (Outlook, Word, Excel, Power Point). Demonstrated ability to utilize new technologies (ie: AI, Chat GPT, etc.) to drive and recommend efficiencies and improvements. Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The annual range for this role is from 135,000 – 155,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

Responsibilities

The Senior Director of Client Success is responsible for driving account plan creation and client growth strategy, ensuring client satisfaction and retention through proactive improvements. They will lead a team to manage key performance metrics and execute strategic business objectives around client risk mitigation.