ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

The Sr. Director, Strategic Initiatives is responsible for driving operational excellence and strategic alignment across the CTO’s org and Lumen. In this role, you will lead the development and implementation of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, champion the adoption of the Product Development Methodology, and ensures strong alignment between product and engineering commitments through robust Say/Do tracking. With a focus on cross-functional collaboration, this leader plays a critical role in scaling product operations, enhancing delivery discipline, and executing high-impact initiatives that support the company’s growth and innovation goals.

THE MAIN RESPONSIBILITIES

• Design and implement scalable Product Lifecycle Management (PLM) and New Product Introduction (NPI) frameworks across STEPN and Lumen.
• Establish best practices and governance models to ensure consistent execution and continuous improvement across product teams.
• Champion the Product Development Methodology across the organization, ensuring alignment with strategic goals and operational capabilities.
• Partner with product, engineering, and business stakeholders to embed methodology principles into daily workflows and decision-making processes.
• Develop and manage a robust Say/Do tracking system to ensure commitments made by product and engineering teams are met with high fidelity.
• Facilitate regular reviews and retrospectives to identify gaps, drive accountability, and foster a culture of delivery excellence.
• Serve as a trusted advisor to senior leadership, providing insights, recommendations, and progress updates on key initiatives.
• Lead high-impact, cross-functional strategic initiatives from concept through execution, ensuring alignment with company objectives and measurable outcomes.
• Serve as a trusted advisor to senior leadership, providing insights, recommendations, and progress updates on key initiatives.
• Drive change management efforts to support the adoption of new processes, tools, and methodologies.
• Communicate effectively across all levels of the organization to ensure transparency, alignment, and engagement.