Sr. Director, Business Transformation at Fiserv

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

258000.0

Posted On

15 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Transformation, Strategy Consulting, Transformation Leadership, Payments, Fintech, Financial Services, Management Consulting, Technology, Operations, Transformation Programs, Business Process Improvements, Innovation Initiatives, Data-Driven Decision-Making, Coaching, Execution, Problem-Solving

Industry

IT Services and IT Consulting

Description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr. Director, Business Transformation What does a successful Senior Director, Business Transformation do? As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact. You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space. What you will do: Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes. Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability. Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency. Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance. Scale successful pilots into core business processes in partnership with Product and Technology teams. Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture. Manage multiple initiatives while enhancing team skills and capacity. What you will need to have: Bachelor’s degree in business, finance, operations, or a related field and/or equivalent military experience. 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech, or financial services. 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms). 8+ years of experience working with technology and operations in a global, matrixed environment. 8+ years of experience leading complex transformation programs. What would be great to have: 8+ years of experience in managing transformation programs within a global organization. 8+ years of experience in designing and executing business process improvements. 8+ years of experience in leading innovation initiatives within the payments or fintech industry. 8+ years of experience in data-driven decision-making and performance tracking. 8+ years of experience in coaching and developing high-performance teams. Master’s degree (MBA or equivalent) preferred. Perks at Work: We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP. Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. Important information about this role: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity. In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future. This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered. All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. Salary Range $155,000.00 - $258,000.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Responsibilities

The Senior Director will translate high-level strategic goals into actionable workstreams, leading cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology to deliver measurable impact on NPS, revenue, and cost efficiency. This role involves designing and scaling successful pilots for process improvements while coaching associates to develop strong execution capabilities.