HOW WE DO IT

Adelman is a leading global travel management company headquartered in Milwaukee, WI, USA. Adelman Travel Management is unique in the industry as a provider of outsourced travel management services for companies of all sizes, providing both high-touch and high-tech services and solutions. We deliver the broadest array of customized reservation and ticketing services, best-in-class technology, digital booking and reporting solutions and bottom-line savings. With over 30 years in the business, our future could not look brighter. We’re moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Our customers’ success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

POSITION OVERVIEW

Are you a visionary leader who thrives in a people-first culture and excels at building lasting client relationships? Adelman Travel seeking a strategic, customer-focused Senior Director of Client Success to lead our Client Success team in delivering exceptional service and value to our clients, while simultaneously driving retention and promoting growth. This is a high-impact leadership role responsible for shaping the client success roadmap and fostering a high-performance culture.

IDEAL EXPERIENCE AND TALENT:

• Experience developing and maintaining strategic global supplier relationships and managing key partnerships, with an established ability to analyze and comprehend complex data and negotiate profitable contracts.
• Proven ability to use leadership and independent judgement to coach, develop, manage and lead in order to create an engaged, motivated and highly successful team.
• Demonstrated by five plus years’ experience with leading inspired teams.
• Aptitude and ability to learn and familiarize yourself with new and ever-changing technology.
• Robust interpersonal and relationship skills with the ability to get along with a wide variety of personalities.
• Eight plus years B2B experience with market knowledge and competitor awareness, a willingness to learn and understand regional product offerings, global service expectations and business culture.
• Superior written and oral communication skills along with the ability to articulate and comfortably presenting materials to executive level audiences within an organization.
• Ability to travel up to 25% annually, mainly domestic.

Please refer the Job description for details