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Sr Director, Content Design Platforms + Systems at PayPal

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Design, UX Writing, Language Systems, Systems Thinking, AI-Assisted Design, Data-Informed Authoring, Leadership, Strategic Planning, Problem Solving, Framework Design, Content Strategy, Design Systems, Clarity Rubric, Content Craft Reviews, Influencing Executives, Technical Communication

Industry

Software Development

Description

Develop and articulate a clear, compelling vision and strategy in alignment with the content design strategy and operations that inspires others Negotiate with and influence the decision-making of senior internal and external executives and decision-makers Create operational and strategic objectives and plans for content and design processes using domain knowledge and extensive expertise Identify and resolve strategic problems or issues by developing new or innovative content design solutions Architect and scale the Content Design Platform — frameworks for tone, semantics, clarity, and trust integrated into our Design System and AI workflows. Establish a company-wide clarity rubric and launch a cadence of content craft reviews, audits, and critiques. 12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 15+ years leading content design, UX writing, or language systems in product-led tech companies; 5+ years managing managers or large cross-disciplinary teams. Deep fluency in systems thinking — designing frameworks that scale, not just guidelines. Demonstrated experience working with or integrating AI-assisted design, LLMs, or data-informed authoring. Proven record of raising craft bar and discipline maturity in low-maturity environments. Ability to translate complex financial or technical concepts into clear, human language. Strong leadership presence: can influence executives and inspire practitioners alike. Equal comfort in a design critique, a system architecture review, or a CEO staff meeting.

Responsibilities

Develop and articulate a vision and strategy for content design that aligns with operations. Architect and scale the Content Design Platform, integrating frameworks for tone, semantics, clarity, and trust into design systems.