Sr. Director, Customer Success at Sprinklr Inc. - Brazil

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Product Management, Strategic Consulting, Team Leadership, Coaching, Operational Strategy, Forecasting, Collaboration, Stakeholder Management, Value Realization, Executive Relationships, SaaS, MarTech, Customer Engagement, Data Analysis

Industry

Software Development

Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Join a high‑growth, category‑defining MarTech company where customer obsession, innovation and talent development drive everything we do. As our Regional Success Director for APAC, you will lead a high‑performing team, elevate customer value across diverse markets and play a key role in shaping Sprinklr’s long‑term success in the region. Why This Role Matters APAC is one of our most dynamic and high‑potential regions. You’ll develop exceptional talent, guide our largest customers, and ensure that every organisation in your portfolio receives measurable value that drives renewal and expansion. What You’ll Do • Recruit, develop and retain A‑plus talent across Asia Pacific. Build a cohesive, motivated and high‑performing team aligned to the Sprinklr Way. • Coach and inspire your people to achieve beyond their goals and grow their careers. • Deliver strong retention and net‑dollar expansion through consistent customer value. • Partner closely with Services, Product, Sales and Support to unlock the best outcomes for customers. • Dive hands‑on into the Sprinklr platform to guide your team toward ideal solution strategies. • Run a clear and disciplined operating rhythm. Ensure your team has the vision, tools and resources needed to excel. Who You Are • A seasoned leader who has coached experienced, customer‑facing teams across multiple APAC markets. • Empathetic and trusted by both customers and employees. • Strategic, operationally strong and accurate in forecasting within a SaaS organisation. • Able to balance big‑picture leadership with tactical, hands‑on guidance. • Growth‑minded, curious and current on industry trends and MarTech evolution. How You Operate • Highly collaborative with cross‑functional teams, customers and regional stakeholders. • Experienced growing global or multi‑market accounts and navigating complex stakeholder landscapes. • Comfortable leading through ambiguity—and supporting your team to do the same. • Strong at designing and driving value‑realisation programs. • Skilled at building executive relationships and aligning technology platforms to enterprise business goals. What You Bring • 10+ years in B2B SaaS Customer Success, Account Management, Product Management, or Strategic Consulting. • Passion and experience within the social technology and digital ecosystem. • Proficiency with Customer Success tools, Salesforce and Microsoft Office. • Business‑level fluency in English; fluency in an APAC regional language is a plus, but not required. • Bachelor’s or Master’s degree from a leading institution. Ready to Lead at Regional Scale? If you’re energised by developing top talent, elevating customer outcomes and shaping one of Sprinklr’s most exciting regions, we’d love to meet you. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Responsibilities

The Sr. Director, Customer Success will lead a high-performing team to elevate customer value across diverse markets in the APAC region. This role involves recruiting and developing talent, ensuring customer retention, and collaborating with various departments to achieve optimal outcomes.