Job Title: Sr. Director, Event Management (Client Focused Leadership)
Group/Team: Event Management
Reports to: Event Management Department Head
Location: Remote
Employment Type: Full time, Salary, Exempt
Travel Requirements: 30%

WHO WE ARE

Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Event Management team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As Sr Director of Event Management Operations and with a focus on our client operations, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.

WHAT WE ARE LOOKING FOR

We’re seeking a dynamic and visionary leader who thrives in fast-paced environments and is passionate about both team and client success. This individual should be an expert in managing and mentoring teams, with a strong ability to provide strategic oversight and foster client relationships.
They should be adept at driving operational excellence and navigating complex problem solving, utilizing their innovative mindset to connect abstract ideas and implement strategic plans. With exceptional communication and people skills, they can influence and inspire internal and external stakeholders, providing clear guidance and promoting a collaborative, result-oriented atmosphere.
This role requires a proactive and autonomous thinker who is committed to balancing profit with purpose, ensuring a positive social and environmental impact while aligning with the company’s strategic objectives and values.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

PHYSICAL REQUIREMENTS:

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

ESSENTIAL RESPONSIBILITIES

• Lead and coach Event Management team leads to ensure top-tier client service, providing guidance on performance and development.
• Act as a strategic contact for key clients, supporting consistency, service quality, and relationship strength.
• Design and implement workflows and processes that enhance service delivery and operational efficiency; monitor KPIs for improvement areas.
• Collaborate with Centralized Resourcing on client needs, project staffing, and resource forecasting.
• Partner with departments like Accounts & Sales and Agency Alignment to align client operations with business goals; serve on Ways of Working Leadership Team.
• Report regularly on performance, client satisfaction, and operational metrics using data to inform strategic recommendations.

SUPERVISORY RESPONSIBILITIES

May manage 5-10 direct reports within Event Management, ranging from Event Managers to Senior Directors.

SUCCESS IN THIS ROLE MAY LOOK LIKE

• Clients become loyal advocates, reflected in strong satisfaction and referral metrics.
• Workflow improvements free teams to focus on creativity, driving measurable gains in productivity.
• Resources are allocated effectively, leading to balanced workloads and reduced overtime.
• Strong cross-functional collaboration results in high ratings on interdepartmental projects.
• Data-driven insights lead to agile, proactive strategy refinements.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an “at will” relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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