ABOUT US:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about our commitments to Inclusion & Diversity here.

KEY RESPONSIBILITIES:

• Responsible for developing a strategic roadmap bridging technologies in alignment with executive business needs
• Responsible for developing a strategic framework for reporting the progress and performance of end user adoption, performance and collaboration effectiveness of the function inclusive of SLA’s / KPI’s analysis and trending to identify continual service improvement opportunities
• Responsible for oversight of the team who designs, builds, deploys and maintains MS Teams, NEAT, O365, Exchange, Intune, JAMF and laptop standards of all corporate associate technologies
• Establish and build strong working relations and partnerships with Business Units to help improve the end user experience
• Globally supports approximately 28,000 Corporate and Retail associates
• Evolve Technical Services strategy along with analysis and actions based on customer satisfaction, resolution times, reduced friction, etc.
• Responsible for establishing a proactive problem management discipline: Coordinate efforts and partner with a variety of technology teams to provide campus and executive support outcomes
• Create ways to optimize resource allocation and simplify IT servicing
• Design and establish a proactive incident management discipline that provides end- to- end escalation & resolution for break/fix support across the global environment.
• Coach, mentor and develop skills and capabilities of team members to build a cohesive and collaborative team
• Manage Technology and Project budgets, identifying communicating and clearly documenting variances
• Provide technology support leadership and overall accountability for PVH Executives
• Modernize and optimize hardware deployment, financial models, refresh schedules and configurations
• Ongoing evaluation, selection and effective use of deployment tools/systems
• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
• Assist the Global Device Engineering teams with day- to- day operational activities such as patching, application packaging and troubleshooting collaboration technologies issues

BUDGETARY RESPONSIBILITIES

• Own and manage budgets assigned to specific projects as well as team’s annual operating budget.
• Work with Global Corporate & Consumer portfolio leader & owner to develop annual budgets and support the portfolio owner in managing to assigned budget.
• The Sr. Director will prepare, manage & track budgets & estimates for their respective area throughout the year.
• Prepare all supporting financial documentation & respective processes on new projects to be undertaken (e.g., proformas, business case/ROIs, CER’s, CapEx schedule/forecast).

This role will provide leadership and guidance to PVH Global End User and Collaboration Engineering team, focused on ensuring that investments and initiatives are aligned with the IT PVH+ Plan, strategy and priorities. S/he will lead, manage, coach, and mentor a team of engineers, ensuring that projects are completed on time and within budget.

• End User Engineering
• Defining the golden standard for images
• Certifying compatibility across modern and legacy platforms
• Monitoring performance
• Cultivating a culture of customer service and excellence
• Driving adoption and bringing new features to life that will enhance the productivity of the end users
• Windows based PC (laptop / desktop)
• Apple mobile and business platforms
• Intune MDM, Jamf and patching tools
• Drive VOIP and communication platforms i.e. Teams, Zoom etc
• Train and drive adoption and process automatio