Sr. Director, GTM Transformation at ServiceNow

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

425900.0

Posted On

23 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GTM Strategy, AI Integration, SaaS M&A, Sales Efficiency, Cost Optimization, Stakeholder Engagement, Change Management, Communication Skills, Data Analysis, Operational Rigor, Performance Dashboards, Revenue Growth, Executive Leadership, Cross-Functional Collaboration, Continuous Improvement, Execution Excellence

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Global GTM Transformation & M&A team at ServiceNow, which drives GTM strategy, operational rigor, and data-informed decision-making across our global Sales, Customer Success, Marketing, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Director, Global GTM Transformation & M&A Integration to lead high-impact, enterprise-wide transformation initiatives that accelerate growth, improve margins, and ensure seamless integration of acquired businesses into ServiceNow’s go-to-market model. What you get to do in this role: This role blends strategic leadership with hands-on execution and serves as a trusted partner to executive leadership across Sales, Marketing, Customer Success, Product, Finance, and Corporate Development. The Senior Director will shape how AI, data, and operating model design redefine how sellers work, how customers engage with ServiceNow, and how newly acquired SaaS businesses are integrated and scaled globally. GTM Strategy: Lead GTM integration strategy and execution for acquired SaaS companies, in close partnership with Corporate Development, Product, Finance, Legal, and GTM leaders. Drive alignment on post-acquisition revenue strategy and GTM execution. Ensure consistent adoption of ServiceNow GTM processes, tools, forecasting, and reporting across acquired entities. Identify integration risks early and develop mitigation plans with cross-functional team. Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, sales efficiency, and cost optimization. Design and institutionalize scalable GTM operating frameworks, including playbooks, governance models, reporting cadences, and performance dashboards. GTM Operational Execution: Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions. Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive post-acquisition integration. Stakeholder Engagement & Change Management Serve as a senior advisor to executive leadership, providing clear insights, tradeoff recommendations, and progress updates. Drive executive alignment across functions and geographies, particularly during periods of transformation and post-acquisition change. Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Transformation organization. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in GTM strategy within enterprise SaaS organizations, or strategy consulting Proven experience leading GTM integration for SaaS M&A, including post-close execution and value realization. Deep understanding of enterprise SaaS GTM models, including direct sales, product-led motions, partners, and customer success. Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption Track record of driving global GTM programs with measurable impact on revenue and margin Excellent communication skills; able to develop executive-ready materials and influence at all levels. High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments. Bachelor’s degree required; MBA or advanced degree a plus. Location: Remote / flexible FD21 For positions in this location, we offer a base pay of $236,600 - $425,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Responsibilities

The Senior Director will lead high-impact, enterprise-wide transformation initiatives that accelerate growth and improve margins. This role involves shaping how AI, data, and operating model design redefine the go-to-market model for ServiceNow.