Sr Director of Corporate Quality, Residential Manufacturing at Shaw Industries

Dalton, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Strategy, Cost Of Poor Quality Reduction, Quality Governance, Quality Management Systems, ISO Standards, Risk Mitigation, New Product Launch Governance, Supplier Quality Management, Executive Auditing, Data Analysis, Cross-functional Leadership, Performance Management, Succession Planning, Customer Experience Feedback, Corrective Action, Management Of Change

Industry

Construction

Description

Job Title Sr Director of Corporate Quality, Residential Manufacturing Position Overview The Sr Director of Corporate Quality for Residential Manufacturing serves as the voice of the customer of the Residential Division, ensuring products are launched, manufactured, sourced, and supported in a way that consistently meets customer expectations while protecting Shaw from quality, claims, and reputational risk. Reporting to the VP of Enterprise Excellence, this leader provides strategic and hands-on leadership across residential product quality, supplier quality, claims risk mitigation, and quality systems—driving measurable reductions in cost of poor quality, strengthening quality governance, and developing a strong quality leadership bench for the future. This role will work from our Dalton, GA corporate campus in a hybrid way ~3 days per week. Responsibilities: Lead Residential Quality Strategy in partnership with the VP of Enterprise Excellence, serving as the primary quality leader for the Residential business and representing the voice of the customer in key business decisions. Reduce Cost of Poor Quality and Claims Exposure by establishing and enforcing controls that mitigate risk related to product performance, customer satisfaction, warranties, and large claims. Own Quality Governance Across Made and Bought Products, including internally manufactured products as well as externally sourced products, sundries, and adhesives. Ensure Robust Quality Systems and Controls across the Residential division, including Quality Assurance of Design, Quality Assurance of Product, Quality Management Systems (SMS, ISO), Management of Change, Customer Experience feedback and field performance Serve as a Gatekeeper for New Product Launches, partnering with R&D, Corporate Quality, and the business to ensure products meet customer expectations and regulatory requirements before launch. Partner with Financial Services, Legal, and Manufacturing to troubleshoot, investigate, and resolve significant customer claims and quality events. Lead and Review Executive Audits, ensuring findings are addressed and reviewed with senior leadership. Analyze Quality, Waste, and Claims Data to set strategy, prioritize improvement efforts, and drive quality of earnings. Provide Strategic Influence Across the Enterprise, acting as a trusted advisor to Residential leadership, Sales, Customer Experience, R&D, Supply Chain, Manufacturing, and Customer Service. Coach and Develop Quality Leaders, ensuring effective performance management, workforce planning, succession planning, and leadership readiness. Collaborate with Other Quality Directors to ensure alignment across Commercial, Residential, and Enterprise Quality priorities. Maintain an Active Role on Strategic and Transformation Teams, particularly initiatives focused on quality, waste reduction, and customer satisfaction. Requirements: Bachelor’s degree required; Engineering, Operations, or Industrial Management preferred. Minimum 5+ years of progressive quality leadership experience in a manufacturing environment. Demonstrated experience leading divisional, enterprise or corporate-level quality programs, not solely plant-level quality. Strong working knowledge of quality systems and governance, including ISO-based systems, audits, corrective action, and management of change. Proven ability to analyze complex data and communicate insights effectively to senior leaders and cross-functional partners. Experience influencing without direct authority and standing firm on quality decisions in ambiguous, high-pressure environments. Strong communication skills with internal partners and external customers. Proficiency with standard business tools including spreadsheets, data analysis, and reporting software. Ability to travel domestically and internationally as required; must be able to work effectively in manufacturing and supplier environments. Highly Preferred Experiences: Quality leadership experience running corporate quality programs within building materials, building products, construction-related manufacturing, or adjacent industries serving residential/retail/home center customers similar to Shaw. Experience managing customer claims, warranty exposure, and field performance issues. Background overseeing supplier quality and externally sourced products. Experience leading quality efforts during business transformations, downturns, or high-change environments. Prior responsibility for new product qualification and launch governance. Competencies: Demonstrate customer orientation Demonstrate strategic influence Make effective decisions Create a Strategic Plan Build a successful team Demonstrate inclusive leadership #LI-TA1 #ShawIND Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More

Responsibilities

Lead the residential quality strategy and serve as the voice of the customer to reduce the cost of poor quality and claims exposure. Oversee quality governance for both manufactured and sourced products while managing quality systems and new product launch gates.