WE ARE FARMERS!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

JOB SUMMARY

• The Sr. Director of Customer Retention is a strategic leader responsible for shaping the vision and execution of enterprise-wide retention initiatives.
• This role oversees multiple teams and leaders, driving innovation and transformation in how the organization retains and engages customers.
• The Sr. Director partners with senior executives across Customer Experience, Digital Strategy, Product, and Operations to align retention strategies with broader business goals.
• This role is accountable for delivering measurable improvements in customer loyalty, operational efficiency, and long-term value.

EDUCATION REQUIREMENTS

• Bachelors degree required. Masters degree MBA or similar advanced degree in business preferred.

EXPERIENCE REQUIREMENTS

• 10+ years of experience in customer retention, service operations, or customer experience, with at least 5 years in senior leadership.
• Leadereship experience within Retention or Sales and Service team at a P&C Insurance company highly preferred.
• Demonstrated success in leading large teams and driving enterprise-level transformation.
• Deep understanding of customer behavior, analytics, and digital engagement strategies.
• Exceptional leadership, communication, and strategic thinking skills.

Please refer the Job description for details