SR. DIRECTOR, PATIENT SUPPORT PROGRAMS

Mississauga, Canada
Job ID JR0132490
Category Client Relationship, Customer Service & Relations

Post Date Jul. 02, 2025
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

JOB SUMMARY

The Senior Director, Patient Support Programs (PSP), Operations, is an innovative leader responsible for steering the strategic direction of McKesson Canada’s Patient Support organization. Reporting directly to the Vice President, PSP, this role is pivotal in transforming strategic priorities into operational success. This includes leading a large national, diverse team across multiple patient support programs to deliver high-impact services that improve access, adherence and outcomes for patients across Canada, while driving alignment, engagement and operational excellence at scale.

The Senior Director is accountable for developing and executing patient support program strategies that ensure operational excellence, financial discipline, and patient-centric service delivery. They act as a key connector between business objectives and frontline execution—empowering leaders, fostering cross-functional collaboration, and advancing the overall vision for PSP. The role demands a balance of strategic foresight, operational oversight, and transformative leadership to align with the priorities of McKesson Specialty Health and McKesson Canada.

• Flexibility to travel across North America (approx. 20% travel)

Location: 2300 Meadowvale Blvd, Mississauga, ON
Work Arrangement: This is a hybrid position requiring candidates to work on-site at least 2 days per week at our designated office location. The remaining days may be worked remotely, subject to team and business needs.

MINIMUM REQUIREMENTS:

• Undergraduate degree in Health Sciences or Business required; a Master’s degree is an asset.
• 10+ years of operations management experience within the Healthcare and Pharmaceutical sectors.
• 8+ years of successfully leading and mentoring senior leadership teams.

Key Competencies

• Proven experience leading large-scale PSPs, including reimbursement, clinical and digital support services. Experience in performance management, P&L accountability, customer and account management, and pharmaceutical industry compliance.
• Strong track record of building trusted partnerships with pharmaceutical manufacturers and navigating complex client expectations.
• Strong critical thinking, problem-solving skills, and the ability to manage multiple projects and priorities.
• Bilingualism in English and French is an asset.
• Excellent oral and written communication skills, with the ability to engage effectively with internal and external stakeholders.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

SPECIFIC RESPONSIBILITIES:

• Demonstrate strong strategic foresight to identify future business opportunities and inform strategic plans.
• Assess workforce readiness to ensure the organization is prepared for future challenges.
• Lead cross-functional collaboration to drive operational results for PSP and Specialty Health-wide initiatives.
• Ensure alignment of strategic initiatives with organizational goals.
• Provide dynamic leadership that mentors, develops, and coaches direct reports and their teams.
• Enhance leadership skills across multi-functional service offerings with an enterprise mindset.
• Cultivate a positive work environment by providing direct leadership and ensuring accountability among management teams.
• Efficiently organize resources, including recruiting, training, coaching, and performance management.
• Optimize workflow and staffing levels to enable trained and prepared teams for future challenges.
• Own budget oversight and influence organization financial reviews, including LRP.
• Contribute to P&L and provide thought leadership to maintain financial rigor and drive new revenue opportunities.
• Collaborate frequently with the Vice President of PSP and senior leaders across PSP, Specialty Health, and other cross-functional teams.
• Lead functional updates and represent PSP operations in report-outs to senior leadership.
• Identify and implement business process efficiencies to improve productivity and reduce costs.
• Collaborate with Six Sigma, Quality Assurance, and Compliance teams to drive operational excellence.
• Lead change management efforts to improve operational efficiency and enable scalable growth.
• Champion the integration of digital capabilities, including CRM, AI, and data-driven workflows.
• Ensure all projects comply with Federal/Provincial Regulations, including GxP, Privacy Laws, and Adverse Event Reporting.
• Adhere to company and client SOPs.
• Coordinate strategic and technical resources to meet client expectations and support business development.
• Serve as a subject matter expert for RFPs and new program opportunities.
• Resolve customer escalations with a focus on protecting enterprise business interests.
• Utilize in-depth expertise to analyze and resolve complex business issues.

The Senior Director is accountable for developing and executing patient support program strategies that ensure operational excellence, financial discipline, and patient-centric service delivery. They act as a key connector between business objectives and frontline execution—empowering leaders, fostering cross-functional collaboration, and advancing the overall vision for PSP. The role demands a balance of strategic foresight, operational oversight, and transformative leadership to align with the priorities of McKesson Specialty Health and McKesson Canada.

• Flexibility to travel across North America (approx. 20% travel