Job Description:

COMPETENCIES - SKILLS

• Proven people leadership skills and the ability to build and manage a team of professionals. Ability to motivate and drive high performance.
• Previous experience managing supply chains and vendor performance.
• Knowledge of process improvement methodologies with experience in delivering measurable results. Experience with LEAN and Sigma methodologies.
• Experience in developing contingency plans and managing operational risk.
• Strong presentation skills and client exposure.
• Exceptional interpersonal and the ability to influence across the organization
• Strong change management experience, with a demonstrated ability to maintain service excellence during periods of significant operational transition
• Experience leading large complex projects including planning, execution, and monitoring.
• Results focused with an unwavering commitment to clients and employees.
• Proven ability to build strong relationships across business units at the executive, peer, and subordinate level.
• Ability to think strategically, multi-task, and develop strategic business plans.
• Experience in improving customer satisfaction through operational excellence.
• Strong analytical and financial/budget management skills.
• Some travel required, including international.
• Valid passport required.

EDUCATION AND EXPERIENCE

• BA or BS degree required preferably in Operations management. Advanced degree a plus.
• Minimum 15 years of business-to-business experience and driving process/systems improvements.
• Minimum of 10 years Fleet management experience recommended
• Minimum of 10 years of leadership experience and in progressively responsible positions.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we’ve created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click
here
for an overview of the benefits available to you and your family.
Pay Range:
$139,700-$195,600
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• This position is responsible for ensuring accurate processing, oversight, and reconciliation for client billing and accounts payables of over 1 million transactions.
• Create and deliver annual business plans, investment business cases, and performance corrective plans to Executive Leadership.
• Budget creation and management for 4 different cost centers.
• Product line profitability oversight for Renewal, Tolling and Violations service offerings.
• Responsibility includes identification and mitigation of risk as well as process and service delivery of support departments such as Driver Services and Client Services.
• Develop and implement the strategic direction for the Renewals, and other services as assigned service delivery . Ensue strategy is aligned with the company’s overall goals and strategic direction.
• Develop and implement organizational strategies to drive needed improvements in Responsiveness, Quality and Efficiency. Continually analyze the end-to-end process seeking opportunities to improve client satisfaction and process efficiencies.
• While not directly responsible for Procurement or Vendor Management, this role will work closely with both departments to develop vendor management service strategies for these areas. This role will participate in supplier business reviews and will partner with suppliers as needed, to drive needed quality and operational improvements.
• Establish and maintain strategic relationships with all jurisdictions (DMV’s), AAMVA, and vendors.
• Support contract negotiations based upon contract renewal dates and business priorities. Maintain continual focus on optimizing Wheels income from vendor partnerships by monitoring shifts in volume, change in market share, client utilization, network coverage and competitive pricing.
• Regularly meets with clients and prospects to review service offering, collaborate to understand client needs, and create potential value added solutions.
• Manage escalated performance issues impacting these functional areas. Partner with Wheels departments to ensure appropriate levels of support and responsiveness for our clients.
• Interact with clients and prospects as a subject matter expert who can articulate the organization’s capabilities and measurable results, as well as the unwavering commitment to excellent service.
• Lead technology and organizational initiatives to ensure alignment with clients’ expectations and improvement of the customer service experience.
• Maintain and foster a highly collaborative culture that exists at Wheels and drive a spirit of accountability, continuous improvement, and high quality. Use technology and best practices methodologies to streamline work processes and improve overall quality and productivity. Drive continuous improvement through above departments.
• Identify specific, measurable performance standards that can be monitored and reported effectively to both internal and external stakeholders as appropriate. Contribute to the financial success of the business through effective budget/financial management. Oversee the preparation of monthly, quarterly, and annual department operating reports.
• Track, measure and analyze performance for all departments and develop metrics/analytics that establish the effectiveness of operations.
• Drive high performance team through effective leadership. Develop employees to optimize contributions and build future leaders. Maintain a positive, productive quality-centric culture that creates awareness and transparency to service failures to generate meaningful and sustainable service improvements. Develop a positive work environment through creative, sustainable programs that encourage employee participation, promote individual growth and development, and minimize turnover.
• Hire, develop and retain staff.
• Stay current on emerging trends and proactively identify new opportunities that have a favorable impact on Wheels and our clients.

LEADERSHIP RESPONSIBILITIES

Number of Direct Reports
Number of Indirect Reports
Budget/PNL Responsibility
3
90
yes

Leadership Responsibilities Strategy

• Hire, develop and retain staff.