Sr. Director - Workforce Engagement Management (Small Business Services) at ADP

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Engagement, Data Analysis, Change Management, Leadership, Cloud Technologies, Genesys Cloud, Salesforce, Strategic Thinking, Collaboration, Communication, Continuous Improvement, Employee Experience, Performance Management, Technology Adoption, KPI Development, Stakeholder Management

Industry

Human Resources Services

Description

ADP is hiring a Senior Director, Workforce Engagement Management within our Small Business Services organization. * Are you an experienced Leader that can analyze data, communicate effectively with all levels of the organization, and respond quickly to changing business needs? * Do you have a passion for driving business processes and supporting continuous improvement efforts to address emerging market demands? * Can you develop new and innovative ways to increase revenue and long-term retention opportunities? In this role as Senior Director, you will primarily be responsible for ensuring We are seeking a highly experienced Technology-Focused Workforce Engagement Leader to drive strategy, adoption, and continuous improvement of workforce engagement platforms and practices across the organization. Success in this role requires hands-on people leadership, enterprise technology expertise, and data-driven decision-making to enhance employee experience, productivity, and operational effectiveness. The ideal candidate brings 10+ years of progressively more senior leadership experience, a strong background in workforce engagement technologies, and hands-on expertise with Cloud Based Contact Center and WEM technologies (Genesys Cloud and Salesforce ecosystems a plus). This individual will serve as a strategic partner to IT, Operations, and business leadership, ensuring workforce tools and processes align with organizational goals. Ready to #MakeYourMark? Apply now! WHAT YOU’LL DO: Responsibilities Workforce Engagement Strategy & Leadership * Define and execute a long-term workforce engagement technology strategy aligned with business objectives * Lead initiatives designed to improve employee experience, engagement, and performance * Act as a trusted advisor to senior leadership on workforce technology, performance trends and best practices * Drive platform adoption through training, change management, and continuous improvement Data, Analytics & Insights * Leverage platform analytics and reporting to measure forecast and planning accuracy as well as workforce productivity and outcomes * Translate data insights into actionable recommendations for leaders and stakeholders * Establish KPIs and business outcomes to track workforce effectiveness Cross-Functional Collaboration * Partner closely with Operations, IT, Compliance, and Business Leaders * Align workforce engagement tools with talent management, performance, and customer experience initiatives * Lead cross-functional teams and influence without direct authority Change Management & Enablement * Champion change management strategies for new tools, processes, and enhancements, striving for continuous improvement * Serve as an escalation point for complex workforce technology challenges Key Competencies * Strategic thinking and execution * Technology leadership and digital transformation * Data-driven decision making * Change management and user adoption * Cross-functional collaboration and influence * Executive-level communication TO SUCCEED IN THIS ROLE: Requirements * This position can be placed in either Florham Park, NJ, Alpharetta, GA, Tempe, AZ, Augusta, GA or Norfolk, VA locations. We support a hybrid working arrangement; 3 days in the office and 2 days at home. * 12+ years' experience in workforce engagement, HR technology, operations * Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent building successful teams and leaders * Proven experience leading enterprise workforce engagement or contact center technologies * Hands-on experience with Genesys Cloud preferred, including implementation, optimization, and analytics * Demonstrated success leading large-scale technology and change initiatives * Strong executive communication, stakeholder management, and presentation skills * Proven ability and experience to develop and execute strategic business strategies * Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking * Excellent communication and presentation skills with the ability to manage within a matrixed environment * Collaborative team player who can adapt to a fast-paced dynamic environment * Demonstrated ability to collaborate across organizations and cross-functional teams to drive successful outcomes * Strong strategic and critical thinking skills * Ability to influence and drive consensus across diverse teams. A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Qualifications BONUS POINTS FOR THESE: Preference will be given to candidates who have the following: * Advanced degree a plus * Experience in large, complex, or highly regulated organizations * Background in contact center operations or customer experience technology * Salesforce to include CX Cloud, Service Cloud, reporting, automation, and integrations * Genesys Cloud certifications or equivalent platform expertise * Experience integrating workforce platforms with HRIS, CRM, and analytics tools * Knowledge of HCM (Human Capital Management) preferred, but not required * Ability to anticipate and adapt to changing conditions and opportunities * Ability to analyze data, draw conclusions, and create strategies based on the conclusions * Ability to prioritize issues and work under the pressure of time constraints YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights. * Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. * Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Balance work and life. Resources and flexibility to integrate your work and your life more easily. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today!

Responsibilities

The Senior Director will drive the strategy, adoption, and continuous improvement of workforce engagement platforms and practices. This role involves leading initiatives to enhance employee experience and operational effectiveness through data-driven decision-making.