At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Senior Employee Relations Manager will have company wide responsibilities supporting investigations, performance management, accommodations, and more! The ideal candidate possesses exceptional listening skills, adeptness in conducting interviews, and the ability to maintain composure in emotionally charged or high-pressure scenarios. Proficiency in both written and verbal communication is essential, coupled with comfortability utilizing various technologies.

EXPERIENCE:

• 7+ years of HR/Employee Relations investigations and/or performance management experience.
• Bachelor’s degree or higher education.
• Demonstrated ability to conduct detailed and thorough fact finding investigations, including evidence collection, document review, analysis, and interviews, while maintaining objectivity and ensuring confidentiality.
• Proven ability to track, prioritize and drive multiple concurrent investigations, accommodations, and performance management cases.
• High moral and ethical standards, as well as commitment to conducting investigations with professionalism, impartiality, and confidentiality.
• Strong working knowledge of state and federal employment laws including but not limited to: FMLA, ADA, FLSA, NLRA, Title VII, Canadian provincial/territorial labor laws, and Mexican labor laws.
• Excellent knowledge of Google Suite, including Sheets and GoogleDoc, as well as HR Acuity and the ability to process large volumes of data.
• Strong problem-solver with ability to thrive in a fast-paced environment.
• Ability to communicate (both orally and in writing) complex issues accurately and clearly to internal stakeholders.
• Experience collaborating with people team functions such as People Business Partners, HR Ops, People Analytics and Employment Legal.
• Highest level of integrity and management of confidential information.

• Independently conduct complex and sensitive workplace investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and conducting credibility analyses, reviewing documents, determining findings and recommendations for appropriate resolution, and working across borders and jurisdictions as necessary. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations.
• Draft well-written investigation and performance-related documents, such as investigation reports, leader/HRBP talking points, and written warnings.
• Partner collaboratively with Leadership, Legal, People, Physical Security, Information Security and other stakeholders on conflict management, investigations, and performance plans, influencing decisions where appropriate. Promote knowledge and understanding of company policies and of relevant employment laws through coaching, presentations, and training.
• Interpret policies and procedures, incorporating knowledge of state and federal employment laws (e.g., FMLA, ADA, FLSA, NLRA, and Title VII and equivalent state and international laws), draft and provide recommendations for potential corrective action, where appropriate.
• Support managers in the performance management process, including the development and issuance of performance plans and corrective action.
• Manage complex situations related to reasonable accommodations and leave of absences, and provide support to the Benefits team for leave matters.
• Act as a key thought partner and assist in the continuous improvement of the accountability (performance management) program, investigations process, interactive process, and develop related training materials.
• Draft and maintain Lyft’s investigation and workforce policies, templates, and practices in close partnership with Lyft’s Legal and People teams.
• Assist with the data reporting and analytics of ER cases for themes, trends and root causes to provide insights and recommendations for decision making and ER risk prevention.
• Input cases into Lyft’s ER case management system (HR Acuity) accurately and timely.