Sr. End Point Protection EDR/MDR Engineer- On Site in Halifax- NS at DXC Technology

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Endpoint Protection, EDR, MDR, Carbon Black, Crowdstrike, Microsoft Defender, Troubleshooting, Documentation, Customer Service, Mentoring, ITIL, Analytical Skills, Communication Skills, Security Technologies, Technical Training, Problem Solving

Industry

IT Services and IT Consulting

Description

Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC Security services helps customers assess risk and proactively address all facets of their security environment, from threat intelligence to compliance. We leverage proven methodologies, intelligent automation and industry-leading partners to tailor security solutions to our customers' unique business needs. What You´ll Do Implementing MDR Security technologies in customer environments. Technologies include but not limited to, Carbon Black, Crowdstrike and Microsoft Defender MDR. Providing on-going run support of implemented technologies. Working changes based on standard service measures and Change Management guidelines Providing technical training to other Support Team members Mentor junior members of the team Troubleshooting change implementation problems Documenting customer infrastructure and configuration and process Liaise with vendors to support customer devices and environments Excellent communication skills with the ability to articulate clearly in writing and verbally Allocating tasks to staff Organizing holidays and training Discussing and resolving problems Evaluate and implement unique or complex MDR Security Endpoint technologies in customer environments. - Review and may resolve complex business issues. Engages team members for support as required to ensure internal or external business and end users/clients Service Ensure Level Agreements (SLA) demands are met Must be confident and eager to take on additional more complex tasks Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements. Ability to articulate clearly, recommend and explain resolutions and enhancements to our clients. Has the knowledge and confidence to act as point of expertise and trusted advisor for peers and customers alike Understand and utilize Information Technology Information Library (ITIL). Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer Who You Are Security Implementation SME in wide ranging endpoint security MDR technologies. Allocating tasks to staff Ensuring the performance of the staff is of a high standard Reporting to management Organizing holidays and training Discussing and resolving problems Education Required College Degree required or equivalent experience, 5-7 years’ experience in EDR solutions such as Carbon Black, Crowdstrike, and Microsoft Defender being supported in customer environments. 5+ years IT Experience of customer delivery/customer service 5 Technical Industry Standard Certifications in Security and/or Network. Network and/or Security Operations Center Industry Experience Relevant industry qualification where applicable. Working knowledge of IDS/IPS, VPN Technologies, Authentication Software, Microsoft and Citrix environments Excellent verbal and written communication skills in language to be supported Advanced and evidence of trouble-shooting skills in a technical environment Excellent analytical and problem solving skills Advanced Software and hardware knowledge of computing, storage and peripheral devices Advanced proficiency with case management databases and tools Superior customer service skills Telephone and remote support experience. E-support experience, knowledge, and resolution ability Ability to solve and document solutions for usage of other technicians and customers Ability to mentor new engineers Ability to train peers on solutions Ability to lead technical action plans Lead or provide expertise to teams or projects. Highly Developed knowledge of more complex solutions. Work Environment This position requires working onsite in Halifax NS Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

Implement MDR Security technologies in customer environments and provide ongoing support. Mentor junior team members and ensure service level agreements are met.