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Sr. Executive - Digital Operations| Ernakulam at CSB Career Site

Ernakulam, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Automation, Analytical Skills, Audit, Quality Reporting, Billing, Process Changes Implementation, Customer Grievance Redressal, Regulatory Requirements Adherence

Industry

Banking

Description

Good understanding on the funcitonal process. Good Analytical and process improvement skills. Audit of unit and suggest enhancement in deliver. Experience in Process improvement & automation. Timely completion of activities to ensure customer grievance redressal are withing the timeline (TAT) prescribed. All regulatory requirments are adhered. Implementing process changes, support new product launches with complete understanding. Quality reporting and billing on reimbursements, plough back processing (receivable/payable) as per vendor agreements are adhered. Contribution on TAT and process improvement.

Responsibilities

This role involves auditing units, suggesting process enhancements, and ensuring timely completion of activities to meet customer grievance redressal timelines while adhering to all regulatory requirements. The executive will also be responsible for implementing process changes and supporting new product launches.