Sr. Executive / Executive - Reservations & Ticketing (Customer Experience) at ixigo

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Amadeus, Galileo, GDS Operations, Ticketing, Flight Bookings, Fare Calculations, Ancillary Services, Customer Escalation Management, Airline Fare Rules, Refund Processing, Reissuance, Compliance, Communication Skills, Data Security, SOP Adherence

Industry

technology;Information and Internet

Description

Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit http://www.ixigo.com Job Description The Senior Executive – GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely, accurate, and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo, managing complex ticketing scenarios, and supporting seamless travel operations with a strong focus on accuracy, compliance and zero escalations. Roles & Responsibilities -: Manage end-to-end GDS operations using Amadeus and Galileo. Perform flight bookings, modifications, cancellations, and schedule change handling Handle ticket issuance, reissuance, and refunds accurately as per airline fare rules Manage ancillary services (EMD issuance, reissuance, and refunds) Handle complex fare calculations, penalties and proration logic Ensure compliance with airline policies, GDS rules, and audit requirements. Coordinate with airlines, partners, and internal stakeholders for case resolution Handle customer escalations and provide timely resolutions Support reporting, documentation, and SOP adherence Handle customer interactions via calls and emails as applicable, in line with defined SOPs Qualifications Skills & Qualifications -: Strong hands-on experience with Amadeus & Galileo GDS Excellent understanding of: Airline fare rules & penalties Ticketing -Issuance Refund & reissue scenarios EMD handling Refund handling Ability to manage high-volume BAU operations Good communication skills (written & verbal) Ability to work independently in a 24×7 shift environment Preferred Qualifications Certification in Amadeus and/or Galileo (preferred) Exposure to NDC, EDIFACT, and ancillary service workflows (added advantage) Graduate in any discipline (Travel & Tourism preferred) Additional Information Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.

Responsibilities

The role involves managing end-to-end GDS operations, including flight bookings, ticketing, and ancillary services using Amadeus and Galileo. The executive is also responsible for handling customer escalations and ensuring compliance with airline policies and audit requirements.