POSITION ROLE TYPE:

Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

What You Will Do

• Work independently in a customer support role to provide on-site Engineering and Technical Assistance Services on a routine basis.
• Identify customers’ needs, clarify information, explain procedures, answer questions, research every issue and provide solutions and/or alternatives.
• Document field issues for replication and maintain records for later analysis and coordinate with other departments who will be affected.
• Work with other engineering disciplines and subject matter experts to resolve issues