SUMMARY

The Senior Field Service Technician is responsible for providing problem solving and support in the installation of on-site water purification systems both domestically and internationally.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages sub-contractors and assists with the installation of on-site water purification systems.
• Provides customer service and schedule installations and warranty repairs.
• Diagnoses system operation and or mechanical problems and provides problem resolution to assure product quality assurance and quality control.
• Recommends proper procedures in dismantling of a customer’s equipment in a safe and professional manner.
• Provides training to customers and in-house staff.
• Controls and monitors service cost and schedules to meet contractual commitments as much as possible.
• Provides inspections and sign-off of proper installation of equipment.
• Writes field service work-orders and maintains records of field directed changes to the installation of equipment for billing purposes.
• Maintains accurate purchase, inventory, and installation records.
• Reads and interprets blueprints, drawings, technical manuals, and diagrams.
• Responds to after-hours callouts as required.
• Understands and adheres to all company health and safety procedures as they relate to essential job functions.

QUALIFICATIONS

• Knowledge of mechanical installation, including but not limited to water softeners, HVAC, plumbing, electrical systems, and PLC/HMI software.
• Knowledge of electrical codes and regulations
• Operation of specialty tools, gauges and meters required for monitoring and testing systems, including chemical test kits.
• Domestic and international travel experience

EDUCATION AND/OR EXPERIENCE

BS in Engineering or equivalent work experience and 7-10 years’ experience in installation of mechanical and electrical equipment, engineering or an equivalent combination of education and experience

• Manages sub-contractors and assists with the installation of on-site water purification systems.
• Provides customer service and schedule installations and warranty repairs.
• Diagnoses system operation and or mechanical problems and provides problem resolution to assure product quality assurance and quality control.
• Recommends proper procedures in dismantling of a customer’s equipment in a safe and professional manner.
• Provides training to customers and in-house staff.
• Controls and monitors service cost and schedules to meet contractual commitments as much as possible.
• Provides inspections and sign-off of proper installation of equipment.
• Writes field service work-orders and maintains records of field directed changes to the installation of equipment for billing purposes.
• Maintains accurate purchase, inventory, and installation records.
• Reads and interprets blueprints, drawings, technical manuals, and diagrams.
• Responds to after-hours callouts as required.
• Understands and adheres to all company health and safety procedures as they relate to essential job functions