JOB OVERVIEW

Under general supervision of the Revenue Control and Collection Supervisor (RCCS), performs a variety of customer service and parking accounts receivable tasks by preventing or investigating complaints pertaining to parking charges and performs corrective actions, pursues collection of parking revenue, and prepares and maintains a variety of records, reports and correspondence.

ABOUT US

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose

• Supports high volume inbound and/or outbound Finance parking accounts receivable contacts. Listens or reads keenly and researches issues raised on each call or written contact to understand the nature of inquiry and provide timely, accurate and complete resolution.
• Investigates unique parking guests’ inquiries and takes the appropriate action; through a refund and/or reduction of parking fees due.
• Performs quality control procedures on supporting packet(s) of Parking Control System’s documentation used to resolve guests’ parking fee inquiries.
• Performs duties in the Parking Control System workstations and ancillary systems to research parking operations and resolve customer parking fees or operational disruptions.
• Work collaboratively with other team members in support of the entire team’s, department, and organizational goals and objectives, to develop efficient processes for handling issues and to resolve problems when they occur. Actively participate in team building activities.