Sr. GTH Operations Manager at Cboe Global Markets

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Incident Management, UNIX Shell, SQL, Agile Development Methodology, Trade Desk Support, Platform Monitoring, Root Cause Analysis, People Management, Compliance Knowledge, Project Management, API Troubleshooting

Industry

Financial Services

Description

Job Description Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Sound like the place for you? Join us! ________________________________________ Role Overview The Senior GTH Operations Manager (Singapore) is an experienced operational leader responsible for the oversight of a newly established operational support unit within Cboe's Singapore office — a strategically critical capability being built in support of Cboe's APAC region and its global follow-the-sun operating model. This individual will play a foundational role in transitioning our existing GTH Operations support function from Sydney, Australia to Singapore, providing direct oversight to both APAC GTH Trade Desk and Operations personnel supporting Cboe’s Data Vantage platforms. This role will also be responsible for building the culture and capability necessary for the unit to deliver world-class exchange and financial services operational support. This position is instrumental in Cboe's follow-the-sun support model for its US GTH markets, providing critical overnight and early-session coverage from Singapore that ensures continuous, high-availability operations across Cboe's real-time low-latency trading platforms. The Singapore-based Senior GTH Operations Manager oversees teams responsible for providing first-level support across customer and platform operations, system monitoring, and incident response — working closely with Software Engineering, Systems Engineering, Network Engineering, and SRE teams across time zones to troubleshoot complex issues and coordinate platform configuration updates. In addition to core Trade Desk and Data Vantage support responsibilities, this role will play a heavy leadership role in supporting Cboe’s Incident Management function for the APAC region — owning incident triage, escalation, communication, and post-incident review processes during the Singapore coverage window, and partnering with global Operations leadership to ensure consistent incident management practices across time zones. The Senior Trade Desk Manager must be capable of operating with a high degree of independence and sound judgment, including making real-time operational decisions during periods of limited US leadership overlap. They will act as the primary point of escalation for customers and internal stakeholders during the GTH coverage window and will represent Cboe's operational interests in relevant industry and regulatory forums across the APAC region. Based on follow-the-sun coverage needs, work schedules may need to adjust throughout the year during daylight savings time to provide for overlapping support schedules with other regions, and shift starting times may be as early as 5–6AM SGT. ________________________________________ Major Job Duties New Unit Establishment & Operational Leadership: Lead the establishment of Cboe's Singapore operational support unit, including hiring and onboarding of Trade Desk staff, defining team structure and shift coverage, and creating the operational policies, procedures, and culture necessary to deliver sustained, high-quality exchange support from the APAC region. Develop and maintain strong partnerships with US and European operational counterparts to ensure seamless follow-the-sun handoffs and consistent operating standards. Incident Management: Own the Incident Management function for the Singapore/APAC coverage window. Lead incident triage, root cause analysis, escalation, and stakeholder communication during production events affecting Cboe trading platforms during GTH market hours. Drive post-incident review processes and remediation tracking to improve long-term platform stability. Partner with global Operations leadership to develop and standardize incident management practices across regions. Customer & Platform Support: Oversee the team responsible for first-level world-class support of one or more real-time low-latency Cboe trading platforms — including system monitoring, trade and order support, trade review rulings (clearly erroneous and obvious error), self-help declarations, clearing support, and system status communications. Act as a primary escalation point for customers during the GTH coverage window. People Leadership & Development: Lead, mentor, and develop direct reports. Delegate assignments, actively connect team members across the organization, and support the training and development needs of new hires within the Singapore unit. Conduct performance reviews and provide ongoing coaching to build a high-performing, regionally capable team. Platform & Compliance Expertise: Develop and maintain subject matter expertise across all platforms within the team's scope. Demonstrate knowledge of compliance obligations — including Reg SCI, Reg NMS, CAT, and applicable CFTC requirements — and work closely with Compliance staff to ensure incident triage, reporting, and remediation obligations are met. Analytical & Technical Support: Perform analytical functions to troubleshoot and explain complex technical and trading issues, conduct root cause analysis and impact analysis, and resolve customer issues related to Cboe's APIs (market data, order entry, web services). Utilize SQL for data mining, UNIX shell for log file analysis, and Cboe proprietary tools to service incident management and customer reporting needs. Project Management & Platform Change: Liaise with business, technology, and engineering stakeholders to define and design new platform features and functions. Provide project management support for platform updates within scope, organize testing of changes prior to deployment, and work with engineering teams to resolve systemic issues. Procedures & Documentation: Establish and maintain operational objectives, policies, and procedures for the Singapore team. Update internal technical and operational documentation within Confluence and SharePoint as platforms evolve. Draft technical notices and updates to technical specifications as required. On-Call & Weekend Testing: Lead and participate in weekend testing activities (e.g., capacity testing, failover, BCP/DR tests) and provide follow-the-sun on-call operational leadership as part of Cboe's global Operations team. ________________________________________ The ideal candidate has Bachelor's Degree: Computer Science, Computer Engineering, Software Engineering, Business, FinTech, Financial Services, or a related discipline (Master's preferred). Area of Expertise and/or Skills: Skill Years Required Securities-related or technical support position 8+ years Leadership 4+ years UNIX Shell 5+ years SQL 3+ years Agile Development Methodology 3+ years ________________________________________ Additional Requirements Communication & Language Skills: Fluency in English — both written and spoken — is required. Given this role's position as the senior operational leader for Cboe's APAC presence and a critical communication bridge to US-based teams, the ability to communicate clearly and precisely in English — including during high-stakes incident management scenarios — is essential to effective follow-the-sun operations. Mandarin Chinese fluency is highly desirable. Korean fluency is desirable. Japanese fluency is desirable. Global Trading Hours (GTH) Awareness: Familiarity with or strong interest in US equities, options, and/or futures markets is a plus. This role directly supports Cboe's US GTH market operations, which extend beyond standard US trading sessions, making the Singapore time zone a strategically important operating window for continuous market coverage. ________________________________________ About Cboe Global Markets Cboe Global Markets (Cboe: CBOE) is one of the world's largest exchange holding companies, offering cutting-edge trading and investment solutions to investors around the world. Cboe offers trading across a diverse range of products in multiple asset classes and geographies, including options, futures, U.S. and European equities, and FX markets. Cboe is the home of volatility trading, and the VIX Index is the world's barometer for equity market volatility. Cboe Global Markets is an Equal Opportunity Employer. Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes. Cboe is always looking for intelligent, innovative and hard-working individuals. Our success is based on our talented team of industry and technology professionals, which we believe is the strongest in the industry, and we pride ourselves on hiring the best and brightest. Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links: Equal Employment Opportunity is The Law (in English) Equal Employment Opportunity is The Law (in Spanish) Equal Employment Opportunity is The Law (Supplement) E-Verify Participation Poster (English & Spanish) Right to Work Poster (English) Right to Work Poster (Spanish) If you have been contacted about a job opening at Cboe by someone that does not have a @cboe.com email, this is NOT a trusted source. Cboe only utilizes emails from @cboe.com or Linkedin messaging for recruitment purposes. Cboe does not use any other third-party messaging applications. We recommend that you refrain from responding to Cboe recruitment emails that are not from a cboe.com email address and to file a complaint with the Internet Crime Complaint Center IC3 at https://www.ic3.gov/. If you have further questions, please reach out to the Cboe HR team at cboehr@cboe.com

Responsibilities

Lead the establishment and oversight of Cboe's operational support unit in Singapore to support the APAC region and global follow-the-sun model. Manage incident triage, platform support for low-latency trading systems, and the development of regional operational capabilities.