SR Help Desk Technician at Digital Consultants, LLC

Dugway, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Installation, User Account Administration, Workstation Management, Customer Service, Network Troubleshooting, Inventory Management, Cybersecurity Implementation, Ticketing Systems, Microsoft Windows, Microsoft Office

Industry

Information Technology & Services

Description

Description Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family. Digital Consultants seeks a Help Desk Technician III to support the United States Army West Desert Test Center (WDTC) Data Science Division (DSD) Information Technology Support Services (ITSS) contract at Dugway Proving Ground (DPG), Utah. The Help Desk Technician III provides advanced technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position resolves complex hardware, software, operating system, and user support issues while assisting with workstation management, customer service, technology refresh efforts, and operational readiness in accordance with Department of Defense (DoD), Army, and local requirements Location: Dugway, UT Duties to include: Provide advanced help desk and customer support for IT and IS users. Receive, document, track, troubleshoot, and resolve service requests and trouble tickets. Diagnose and resolve complex hardware, software, operating system, printer, mobile device, and peripheral issues. Support user account administration, access management, and password reset activities. Install, configure, maintain, and troubleshoot desktop hardware, software, and peripheral equipment. Support workstation deployments, relocations, upgrades, and technology refresh activities. Assist with troubleshooting and resolution of network-connected workstation issues. Document troubleshooting activities, resolutions, and service desk actions. Support inventory management, accountability, and lifecycle management of IT equipment. Assist with implementation of cybersecurity requirements and security best practices. Coordinate with systems administrators, network specialists, and cybersecurity personnel to resolve technical issues. Support testing, operational, and mission requirements as assigned. Provide professional customer service and technical assistance to Government personnel. Requirements Clearance: Active Secret clearance required. Must possess a Tier 3 (T3/T3R) or higher investigation. Personnel assigned duties involving administration of classified systems/networks or designated critical-sensitive or special-sensitive positions must meet applicable Tier 5 (T5/T5R) investigation and SCI eligibility requirements. Certifications: IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE, or GSEC One CE/relevant cert: MCSA/MCSE Desktop tracks, RHCSA, A+, Linux+, or MCITP. Education: HS Diploma Experience: Minimum three (3) years of experience providing help desk, desktop support, or customer technical support services. Experience troubleshooting computer hardware, software, operating systems, and peripheral devices. Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and enterprise desktop environments. Experience supporting ticketing systems, service desk operations, and customer service activities. Experience supporting Department of Defense (DoD) Information Technology environments preferred. Ability to speak, read, write, and understand English proficiently. Proficiency in the use of computers, operating systems, and software required to perform assigned duties. Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. Benefits: The company offers the following benefits to permanent, full-time employees: Paid Time Off (PTO) Group health plans Income protection and supplemental benefits 401(k) plan with company matching Health Savings Account (HSA) Flexible Spending Account (FSA) Pet insurance options Employee Assistance Program (EAP) Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic. We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.

Responsibilities

Provide advanced technical support for IT and IS users, resolving complex hardware, software, and operating system issues. Manage workstation deployments, technology refreshes, and ensure operational readiness in accordance with DoD and Army requirements.