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Sr. Helpdesk Specialist at COFREIGHT INC

Buena Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, End-User Support, Microsoft 365, Exchange Online, Cloud Desktops, VMs, Networking, Customer Service, Troubleshooting, User Onboarding, Documentation, Printers, Scanners, Office Equipment, Azure Virtual Desktop, VMware, Citrix

Industry

International Trade and Development

Description

Description Job Summary We are looking for a Senior Helpdesk Specialist to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on end-user support, office IT maintenance, and cloud desktop / VM project support. The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision. Key Responsibilities Provide onsite and remote support for Windows desktops, laptops, and peripherals Support printers, scanners, and office IT equipment Provide daily support for corporate email systems (Microsoft 365 / Exchange Online) Assist with cloud desktop / virtual machine (VM) projects, including user support and troubleshooting Perform user onboarding/offboarding and basic account support Serve as primary IT support for the Buena Park office and all US users Document issues and solutions, and escalate when needed Requirements 3+ years of experience in IT Helpdesk / Desktop Support Strong experience with Windows OS and end-user support Experience supporting printers, scanners, and office devices Experience with Microsoft 365 / Outlook / Exchange Online Basic understanding of cloud desktops, VMs, or VDI environments Strong communication and customer service skills Ability to work onsite and independently Preferred Qualifications Experience with Azure Virtual Desktop, VMware, or Citrix Basic networking knowledge (LAN / Wi-Fi) Experience supporting IT projects or office rollouts Work Arrangement Onsite role – Buena Park, CA Occasional after-hours or weekend support may be required BENEFITS Medical insurance Dental insurance Vision insurance Paid Time Off #ZR

Responsibilities

The Senior Helpdesk Specialist will provide onsite and remote IT support, focusing on end-user support and office IT maintenance. They will also assist with cloud desktop and virtual machine projects, ensuring effective user onboarding and troubleshooting.