DESCRIPTION:

We are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as an HR Operations Specialist. In this role, you will be reporting to HRSSC Manager, AMERICAS Region and responsible for providing support to employees and managing various data administration tasks through various channels and ensuring the delivery of exceptional HR services. Your primary focus will be ensuring employee satisfaction, maintaining accurate employee records, and processing transactions across the employee life cycle.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in human resources or related field preferred.
• Minimum of 3 - 5 years HR Operation specialist or related role.
• Strong knowledge of HR administration processes, regulations and familiarity with human capital management principles and practices.
• Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting.
• Excellent written and verbal communication skills and strong attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must be proficient in English.

RESPONSIBILITIES:

• Serve as the primary point of contact for employee support, addressing and resolving inquiries related to HR policies, benefits, payroll, and other employee-related matters leveraging voice, chat, and case management tools across the AMERICAS region.
• Maintain accurate and up-to-date employee records to include personal information.
• Support Employee lifecycle related process, including but not limited to onboarding, employee transition, offboarding etc.
• Process employee transactions, such as changes in employment status, salary adjustments, benefits enrollment, and time-off requests.
• Continuously improve the employee support processes and knowledge base through feedback analysis, identifying areas for enhancement, and provided recommended solutions.
• Collaborate with HR and payroll teams to ensure accurate and timely processing of employee data, including new hires, terminations, promotions, and salary adjustments.
• Actively maintain employee records in digital formats to include updates to related-employee records, reflective of any changes in employment such as promotions, increases, benefits deductions, etc., in accordance with the company’s record retention policies and procedures and state and federal laws and regulations
• Maintain confidentiality of work-related issues, records, and company information
• Maintain internal and external databases with employee information.
  Qualifications:

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Strong customer service skills: Demonstrated ability to provide exceptional customer service, actively listen to employee needs, and effectively communicate solutions.
• Attention to detail: Ability to maintain accurate and up-to-date employee records, process transactions with precision, and ensure data integrity.
• HR knowledge: In-depth understanding of HR policies, procedures, and employment laws to provide accurate and compliant support to employees.
• Communication skills: Excellent written and verbal communication skills to effectively communicate with employees at all levels, including the ability to explain complex information in a clear and concise manner.
• Organizational and time management skills: Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Discretion and confidentiality: Ability to handle sensitive and confidential information with utmost discretion and maintain a high level of professionalism.
• Continuous improvement mindset: Proven ability to identify areas for improvement, drive process enhancements, and contribute to the ongoing development of the employee support function.
• Collaboration and teamwork: Demonstrated experience working collaboratively with cross-functional teams and stakeholders to ensure seamless data flow, integration, and support.