Job Summary:
The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.

Responsibilities:

• Investigate and resolve complex Tier 2 HR systems requests, ensuring timely and accurate resolution.
• Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems across the entire employee lifecycle (e.g., hire, onboarding, job changes, promotions, terminations).
• Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes, and to avoid disruption and impact to third party systems and administrators
• Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.
• Collect, track, and maintain supporting documentation and data while ensuring confidentiality on all transactions.
• Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.
• Identify and support continuous improvement opportunities in technology and process streamlining.
• Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement.
• Generate monthly reports and deliver them as expected in terms of time and quality.
• Comply with all the account KPI’s and SLA’s defined by client.
• Comply with the assigned schedule to cover the hours of operation.

Skills and Experience:

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent work experience.
• 2+ years of experience in HRIS, with strong hands-on experience in Workday and Kronos.
• Proficient with Case management systems, preferable with ServiceNow
• Expertise in HR transactions and processes across the employee lifecycle, using Workday.
• Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders.
• Experience working in a shared services or customer service environment is a plus.
• Experience in a shared service center, preferably in an HR services environment
• English – Spanish Language (Oral and writing 90 % or higher), (B2+ or above).
• The incumbent will adjust its schedule based on the account needs.

• Investigate and resolve complex Tier 2 HR systems requests, ensuring timely and accurate resolution.
• Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems across the entire employee lifecycle (e.g., hire, onboarding, job changes, promotions, terminations).
• Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes, and to avoid disruption and impact to third party systems and administrators
• Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.
• Collect, track, and maintain supporting documentation and data while ensuring confidentiality on all transactions.
• Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.
• Identify and support continuous improvement opportunities in technology and process streamlining.
• Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement.
• Generate monthly reports and deliver them as expected in terms of time and quality.
• Comply with all the account KPI’s and SLA’s defined by client.
• Comply with the assigned schedule to cover the hours of operation