MANDATORY:

• ADFS (Active Directory Federation Services)
• Azure MFA (Multi-Factor Authentication)
• Microsoft Azure AAD Connect
• ADFS Health Connect
• Azure B2C
• Azure AIP (Azure Information Protection)
• Microsoft Forefront Identity Manager (FIM/MIM)
• Microsoft Entra ID and Azure
• Exchange 2016 & Exchange Online
• WSUS and SCCM

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Extensive hands-on experience with Microsoft technologies listed above.
• Strong troubleshooting and problem-solving skills.
• In-depth understanding of ITIL principles for incident, problem, and change management.
• Experience in a 24x7 support environment, including on-call rotations.
• Proficiency in configuring and managing alerting and monitoring systems.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team in a dynamic environment.

PREFERRED QUALIFICATIONS

• Azure certifications (e.g., AZ-104, AZ-303/304, AZ-500).
• Relevant Microsoft certifications (e.g., MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert).
• Automation expertise with PowerShell, Python, or Bash.

Provide expert-level support for the following technologies: